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Elements and Performance Criteria

1. Elements define the essential outcomes
2. Address professional case management standards
   • Maintain practice in accordance with professional standards for case management
   • Identify and document strategies for continuous improvement relating to case management practice and integrate into work systems
   • Implement improvement processes that reflect current research about practice performance
   • Take available opportunities to promote best practice in case management delivery
   • Evaluate work outcomes to ensure maintenance of accountability to clients and employers
3. Maintain quality service provision
   • Provide and promote quality career development services in line with professional standards
   • Work with clients to identify, understand and implement career management strategies of their choice and in their best interest
   • Support clients to maintain and develop ongoing application of career management strategies and ability to access and understand career information
   • Improve services in response to user feedback and to reflect ongoing professional development, research and learning
4. Maintain quality and currency of information and networks
   • Conduct ongoing research into the application of career development theory in practice
   • Maintain currency of information and information sources about the labour market and associated educational and training opportunities and resources
   • Research, use and advise clients about information technology options to access labour market and education and training information
   • Establish, maintain and expand networks and collaborative partnerships as a basis for providing best practice service delivery and referral options
5. Target services to address specific client needs
   • Develop and document strategies and practices to ensure services address the needs of diverse individuals and groups
   • Develop own skills base and network support to ensure services provided can address the needs of people with disability
   • Develop own knowledge and skills to facilitate provision of counselling support for clients facing challenging life situations and transitions

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

used structured processes to develop, document and maintain best practice standards and systems in at least 1 career development practice, including strategies for:

case management

client service quality, including strategies to address diverse client groups and challenges

ongoing research and information management

collaboration.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, State/Territory) for career development at a practice management level and how these translate into the development of strategic approaches:

children in the workplace

codes of practice

discrimination

duty of care

equal employment opportunity (EEO)

mandatory reporting

practitioner/client boundaries

privacy, confidentiality and disclosure

policy frameworks

records management

rights and responsibilities of workers, employers and clients

specific legislation and its application to career development

work role boundaries – responsibilities and limitations

work health and safety

current professional standards, best practice, and guiding principles underpinning career development practice and case management

continuous improvement process strategies and processes, including:

planning

documentation

implementation

evaluation

strategies for addressing diversity within client groups, including diversity associated with:

age

disability

gender

culture and language

socio-economic status

networking and collaboration opportunities at a professional level in career development practice

current in-depth trends and issues in:

labour market

education or training opportunities in school, vocational and higher education sectors

use of information technology in career development practice

formal and informal research methodologies

resources available to support career development practice.

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