Elements and Performance Criteria
- Elements define the essential outcomes.
- Monitor the use of the service
- Analyse attendance patterns and calculate percentages of children from local community who are under represented in using the service
- Set ratio targets for increased use of service by those under represented and collaborate with all relevant parties to monitor progress
- Calculate the achievement of these targets
- Develop and implement strategies to enhance participation of under represented groups
- Identify and implement strategies for engagement with client groups
- Promote services to the range of client groups by providing information in relevant formats
- Establish feedback processes to enable people to provide information about their experiences accessing the service
- Identify barriers and implement strategies to address them
- Critically evaluate service practices and policies against access and equity principles and recommend changes as necessary
- Implement strategies in collaboration with all relevant parties
- Convey the eligibility criteria clearly
- Identify and communicate funding program eligibility criteria
- Identify and communicate organisation eligibility criteria
- Identify any client groups that must be given priority according to guidelines
- Provide a clear statement of who can and who can not access the service
- Communicate reasons for eligibility criteria of the service
- Determine eligibility and priority for the service and communicate the decision effectively
- Review outcomes