Elements and Performance Criteria
- Elements define the essential outcomes.
- Explore the needs of the child and family with parent/s
- Work collaboratively with parent/s to identify needs of the child and family
- Gather sufficient information about needs from a range of sources to enable decisions to be made
- Determine needs in relation to additional interventions or crisis support
- Treat and document information according to organisation’s guidelines and legislative requirements
- Demonstrate respect for a parent’s decision not to share information about their family, as relevant
- Demonstrate respect for the family and their child rearing practices in all communications
- Provide information about the service and discuss issues with parent/s
- Provide comprehensive information about the service and service system to parent/s using appropriate language and visual aids
- Clearly explain parents’ rights and responsibilities in relation to service policies
- Sensitively communicate with parent/s about any issues relating to their child
- Make appropriate referrals to other services when children or families could benefit from additional support
- Develop, implement and review written strategies to ensure that information and service processes are accessible to family members
- Ensure the process of service delivery aims to increase active and positive participation of families in the community.
- Facilitate interventions
- Review service provision with family members