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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes.
2. Complete forms and documents as required
   • Access and select forms for appropriate purpose
   • Complete in accordance with the organisation policies and procedures
   • Use templates from software provided
3. Store and access information appropriately
   • Store information in accordance with organisation guidelines
   • Provide individuals with access to information in accordance with organisation guidelines
   • Maintain information on the organisation in a confidential and secure manner
   • Report breaches of information security to the relevant person
4. Manage enquiries in accordance with school policy and procedures
   • Handle enquiries promptly according to organisation policy and procedures
   • Use effective listening and speaking skills in oral communication
   • Refer enquiries about student learning or progress to relevant person
   • Record and distribute verbal, written and recorded messages in order of priority, urgency and policy and procedures
   • Use communication equipment and information technology in accordance with school protocols
   • Use telephone techniques and emails according to organisation policy and protocols
5. Complete written documentation
   • Present written information and ideas in a clear and concise manner so the intended purpose is understood by the recipient
   • Complete and present documents within designated timeframes
   • Present written information to meet standards of style, format and accuracy
6. Use technology to support administrative and education support activities
   • Use available technology to address administrative responsibilities in line with organisation requirements
   • Use word processing software, formatting and editing to produce documents
   • Develop simple spreadsheets as required
   • Use the internet to search and access information
   • Insert graphics into a word processed document and print the document
   • Use relevant software to prepare and/or deliver basic presentations as required by work role

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.
Education environment may include:	Government school (pre-primary, primary and secondary) Private/non-government school (pre-primary, primary and secondary) Education centre Kindergarten Special education centre Community education centre

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