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Elements and Performance Criteria

1. Elements define the essential outcomes.
2. Prepare to support e-learning
   • Identify and access organisation’s resources to enable e-learning
   • Find and access resources to support students using an e-learning management system in accordance with organisation requirements
   • Ensure organisation processes and procedures for managing e-learning are in place
3. Preview e-learning management system
   • Test organisation’s e-learning management system to ensure completion of an online course is possible
   • Check effectiveness of functions of e-learning management system, including email to online cohort, discussion boards, downloading of materials and management of work
   • Identify issues impacting on the effectiveness of an e-learning management system and report to supervisor
4. Implement e-learning support
   • Confirm learning outcomes with students and teachers and establish access to e-learning technology and materials in accordance with individual needs and the e-learning strategy
   • Assist students through identified support mechanisms, and manage contingencies in accordance with organisation standards
   • Use learning management system to track e-learning progress and outcomes in accordance with the learning strategy and privacy requirements
5. Review e-learning
   • Review the e-learning program in terms of its applicability to the student’s needs and the organisation’s capacity to support the process
   • Obtain feedback from students about their level of satisfaction with e-learning against set criteria
   • Gather feedback from other stakeholders on the use of the e-learning management system and e-learning approaches generally
   • Use feedback to identify areas for follow-up or improvement and document recommended changes in accordance with organisation requirements