Elements and Performance Criteria
- Apply communication skills appropriate to emergency relief context
- Provide emergency relief services
- Assess client needs to ensure appropriate support is recommended
- Provide information to clients according to their needs
- Ensure recommended relief services are within agency's capabilities to provide
- Refer clients to other appropriate agencies, services and professionals where necessary
- Provide support and advocacy for clients according to client needs
- Provide emergency relief services according to legislative and agency procedures
- Review and monitor own work
- Identify scope of work to ensure that services provided are within personal and organisation capabilities
- Address diverse views and conflicts within the organisation as appropriate to ensure service provision is maintained
- Participate in organisation monitoring activities to enable service provision to be reviewed
- Seek to address difficulties with appropriate people and seek assistance when required
- Undertake administrative duties
- Maintain networks with other agencies
- Attend review meetings to review agency range of services as required
- Maintain statistics in accordance with organisation requirements
- Maintain client files and financial records in accordance with organisation requirements
- Mentor new volunteers in working within organisation philosophies and ethical frameworks
- Undertake activities as required to support organisation mission and values