Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations (national, state/territory) for financial counselling, and how these are applied in organisations and individual practice:codes of conduct/practiceconflict of interestduty of care human rights informed consent practice standards practitioner/client boundaries privacy, confidentiality and disclosurerecords management rights and responsibilities of workers, employers and clients:scope and limitations of financial counsellor rolespecific legislation impacting financial counselling, including:advocacy legislationASIC class order 03/1063 and how this applies to the work of financial counsellors and their agencies ASIC class order 11/926 and how this applies to rural financial counsellorswork role boundaries – responsibilities and limitationswork health and safetyorganisation policies and procedures relating to the provision of informationincome sources, entitlements and associated issues relating to:Centrelinktaxationchild supportsuperannuation insurancesincome protection insurancesmall businesswork choiceswageswelfare rightscompensation (WorkCover, TAC, injury and accident) insurance family trustsother income sourcesexpenditure support relating to:utilitieshousingcost of livingemergency relief and other assistanceconsumer issues covered by legislation, regulations and instruments, relating to:National Consumer Credit Protection Act 2009National Credit Code social security lawtaxation lawfair trading actsinternal and external dispute resolution mechanisms (IDR and EDR) insurance consumer credit insurancefringe lendingbankruptcy and debt agreements types of debt and their features, including:secured and unsecured credit joint/relationship debtsguarantors and co-borrowersconsumer leases fines and infringements government related debtsdebtor options, including:formal and informal arrangementshardship arrangements debt agreementsdebt recoverybankruptcy release of superannuation on compassionate or other grounds courts, tribunals and legal processeslocal networks for referral and support, including:legal aidfamily lawwelfare rights centrescommunity legal centresspecialist legal centresother specialist servicesmental health support services AOD support services health services child and family servicesdocumentation associated with casework including:client case notesincome and expenses statement/s advocacy lettersaction plansfile closure letters.