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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Elements define the essential outcomes
  2. Identify the purpose of the group
  3. Establish and maintain group relationships
  4. Organise resources for group activities

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

participated in, and supported the activities of, at least 3 different groups, where groups comprise at least 5 members

modelled the following communication skills when participating in groups:

active listening

questioning

rapport-building

conflict resolution

clarity in communication.


Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations for group work, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

mandatory reporting

privacy, confidentiality and disclosure

records management

work role boundaries – responsibilities and limitations

work health and safety

policies and procedures

nature of groups and the way they operate at an overview level, including:

dynamics of groups

stages of group development

stages of change

styles of group leadership and decision-making

communication techniques and how they are used within groups, including:

active listening and questioning

rapport building

conflict resolution

non-verbal communication

nature of resources provided to groups, including:

information/referrals

facilities

equipment/materials

administrative support

facilitation of meetings

worker skills/expertise

nature of support provided including:

resources managed by the organisation

advice, information and facilitation

individual or group supervision.