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Elements and Performance Criteria

  1. Plan work activities according to an individualised plan
  2. Establish and maintain appropriate relationships with client (and carer)
  3. Provide and monitor support according to the individualised plan
  4. Contribute to ongoing relevance of the individualised plan
  5. Respond to situations of risk to the client within work role and responsibilities
  6. Complete documentation and reporting

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Role and responsibilities of self and others in the organisation

The importance and meaning of home and belongings to individuals

Rationale and processes underpinning individualised planning to support clients strengths interests health and emotional well being and self determination

Basic principles of personcentred practice strengthsbased practice and active support

Duty of care requirements when supporting an individualised plan

Contemporary social aspects relating to ageing and disability

Factors contributing to a clients ability to participate in the community

Role of carers

Safety and security risks associated with ageing and with disability

Strategies for minimising risk

Principles and practices for establishing and maintaining appropriate relationships with people required to support an individualised plan

Knowledge of and interaction with client assessment process and assessors

Resources that will support the individualised plan

Processes and practices that support skill development andor maintenance

Documentation and reporting requirements and procedures

Principles and practices of confidentiality and privacy

Essential skills

It is critical that the candidate demonstrate the ability to

Match a clients support requirements with support procedures

Monitor the effectiveness of support procedures

Understand and follow individualised plan

Respond to clients preferences

Apply physical and psychosocial aspects of the client in supporting their individualised plan

Identify and respond to risks associated with supporting the individualised plan

Liaise and report appropriately to supervisor andor other health professionals

Adhere to own work role and responsibilities

Demonstrate safe and effective use of workplace technology including information technology in line with occupational health and safety OHS guidelines

Make informed observations and report appropriately

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Follow organisation policies and protocols

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisationservice

this requires a level of skill that enables the worker to follow workrelated instructions and directions and the ability to seek clarification and comments from supervisors clients and colleagues

industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs read clients service delivery plans make notations in clients records and complete workplace forms and records

Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation

this requires a level of skill that enables the worker to follow workrelated instructions and directions and the ability to seek clarification and comments from supervisors clients and colleagues

industry work roles will require workers to possess oral communication skills that will enable them to ask questions clarify understanding recognise and interpret nonverbal cues provide information and express encouragement

Apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation

industry work roles will require workers to be able to perform basic mathematical functions such as addition and subtraction up to three digit numbers and multiplication and division of single and doubledigit numbers

Apply basic problem solving skills to resolve problems of limited difficulty within organisation protocols

Work effectively with clients colleagues and supervisors

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

This unit will be most appropriately assessed in the workplace and under the normal range of workplace conditions

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

appropriate workplace where assessment can take place

relevant organisation policy protocols and procedures

equipment and resources normally used in the workplace

Method of assessment may include

Observation in the workplace

Written assignmentsprojects

Case study and scenario analysis

Questioning

Role play simulation

Related units

This unit must be assessed in relation to the specific context in which it will or may be applied

In the case of working with older people this unit is recommended but not required to be assessed in conjunction with

CHCACA Work effectively with older people

CHCAC318A Work effectively with older people

OR

In the case of working with people with disabilities it is recommended but not required to be assessed in conjunction with

CHCDISA Work effectively with people with a disability

CHCDIS301A Work effectively with people with a disability


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Individualised plan may include:

Formally developed and documented plans

Less formal, 'ad hoc' planning process

Individualised plan may address the requirements of:

Older people

Infants

Children

Young people'

People with a disability

and may be implemented in:

Residential settings

Client's home

A range of community services settings

Appropriate communication and relationship building processes may include:

Courtesy

Empathy

Non-judgemental support

Observing and listening

Respect of individual differences

Support may refer to:

Personal care

Support involving simple technical skills, such as:

active assistive exercises

application of anti-thrombotic stockings

application of prostheses

assistance with breathing tubes (under direct supervision of a health professional)

catheter care (not including insertion or removal of tubes)

deep breathing/coughing exercises

simple dressing

simple eye care

Employment support

Social support

Community access

Accommodation support

Lifestyle support

and may also include:

Home maintenance services

Garden maintenance services

Transport services

Cleaning services

Laundry services

Meal preparation and/or delivery services

Shopping services

Home modification services

Monitor support activities may include:

Feedback from person, family, carers and other interested people

Observations

Requests

Report may be, and include:

Verbal:

telephone

face-to-face

Non-verbal (written):

progress reports

case notes

hazard and incident reports

care plans

Situations of risk or potential risk, may include:

Evidence of self-neglect

Evidence of self-harm

Evidence of abuse

Uncharacteristic or inappropriate behaviours

Impaired judgement and problem solving abilities

Impaired cognitive functioning

Sudden or unexpected change in health status include sensory loss

Environmental hazards

slippery or uneven floor surfaces

physical obstructions (e.g. furniture and equipment)

poor home maintenance

poor or inappropriate lighting

inadequate heating and cooling devices

inadequate security

Social rights infringements

Uncharacteristic or inappropriate behaviour that may require reporting and support may include:

Agitation

Aggression (physical and/or verbal)

Withdrawal

Confusion

Emotional distress

Disinhibition

Perseveration

Self mutilation

Substance abuse

Sleeplessness

Depression

Disorientation

Impulsivity

Eating problems