This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Use of relevant information technology

Relevant guidelines and policies of organisation

Government legislation and program guidelines

Operation procedures and occupational health and safety OHS requirements for use of office technology

Confidentiality requirements

Essential skills

It is critical that the candidate demonstrate the ability to

Maintain accurate and up to date records

Provide information when it is required

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply communication skills as required to provide instruction and support

Apply basic operational numeracy skills related to straight forward data

Utilise relevant information technology effectively in line with OHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communications systems

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communications systems

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace eg viewing of information and storage system collected data etc

Assessment may include observations, questioning and evidence gathered from the workplace
e.g. viewing of information and storage system, collected data etc.

Clients may include:

Records and reports may be verbal or written, according to the requirements of the job and may include:

Correspondence may include:

Information includes all that may be required for the effective operation of the organisation, including:

Processes for interpreting and analysing data include: