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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Basic health terminology

Common abbreviations used in the sector

Confidentiality and security of records

Documentation requirements for funding and accreditation

Importance of environmental responsibility and sustainable practice issues

How to assist with the collection of data

Legal aspect of documentation

Purpose of client records

Essential skills

It is critical that the candidate demonstrate the ability to

Comply with the administration protocols of the organisation

Contribute information to the development and implementation of the service delivery plan in accordance with role and responsibilities

Maintain accurate records

Use literacy skills at the level required to meet information requirements

Evidence Required



The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills Evidence must include observation of performance in the work environment or in a simulated work setting

Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment of this unit include access to an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment	Observations Questioning Evidence gathered from the workplace environment Demonstration over a period of time to ensure consistency of performance

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Workplace forms may include:	Client contact registers including telephone calls Incident reports Job sheets, time sheets, rosters Meeting registers and records Promotional materials Purchase orders and invoices Report on client status

Client information may include:	Difficulties and concerns about support procedures, programs and activities Feedback from family, carer, neighbours and/or friends of the client Feedback on client participation in support procedures, programs and activities May be written or verbal Observations of variation in status

Appropriate technology may include:	Email Facsimiles Internal office memos Letters Personal visits Telephone calls

Client information may be in English or community languages as required by the organisation/service:	Chart reports Letters Memos Notes Records Verbal or written