This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Application of information technology

Workload analysis modelssystems

Operations of the agency

Relevant policy and procedures and work systems

Systems analysis modelstheories

Relevant legislation relating to organisation and statutory information requirements

Range of current and emerging information technology relevant to addressing organisation information requirements

Consultation processes and techniques

Communication dissemination models

Essential skills

It is critical that the candidate demonstrate the ability to

Assess information requirements for an organisation or department

Design work systems that integrate technology and address organisation and statutory information requirements

Design training processes to support introduction of new technology in work practices

Demonstrate knowledge of applicable agency and legislative requirements processes listed in the Range Statement

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

assessment of information needs

analysis

planning

consultationfacilitation

report writing

running reviews

accessingresearching current emerging technology

marketing technology

communicationdissemination strategies

Utilise relevant information technology effectively in line with occupational health and safety OHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communications systems

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communications systems

Assessment must include all aspects of managing the organisations information systems in the workplace

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace eg observation of recording systems portfolios testimonials from clients and colleagues

Assessment may include observations, questioning and evidence gathered from the workplace
e.g. observation of recording systems, portfolios, testimonials from clients and colleagues

The contexts for managing information systems include:

Managing information systems will be carried out within requirements established by:

Financial and technological resources required may include:

Identify information requirements may include:

Establishing systems to obtain information includes: