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Elements and Performance Criteria

1. Elements define the essential outcomes
2. Performance criteria specify the level of performance needed to demonstrate achievement of the element
3. Identify information requirements
   • Use appropriate mechanisms to identify information requirements of the community and specific groups
   • Collect and maintain current, accurate and comprehensive information on a range of relevant issues and services for the community or group
   • Identify gaps or inadequacies in the information base including out-of-date or redundant material
4. Address information requirements
   • Where possible, access existing information sources to meet individual and community needs
   • Implement strategies to address any gaps in meeting current information requirements
   • Where new information materials need to be developed, explore and discuss options in consultation with users, colleagues and stakeholders
   • Identify implementation requirements in the planning of new information and/or materials
   • Identify appropriate formats for the presentation of information to different audiences
   • Develop information resources using appropriate technology
5. Evaluate and maintain quality information
   • Routinely evaluate adequacy of existing information sources and materials to meet community needs
   • Implement strategies to continuously improve effectiveness of information materials and systems