Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Elements define the essential outcomes
  2. Performance criteria specify the performance needed to demonstrate achievement of the element
  3. Monitor welfare of colleagues
  4. Conduct structured debriefings following an incident

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:

provided ongoing support to least 2 different workers to address and monitor stress and emotional wellbeing

facilitated at least 1 structured debriefing following an incident involving stress and identified colleagues requiring additional support and referred in accordance with organisation guidelines


Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:

organisation policies, procedures and resources relating to debriefing and crisis procedures

dispute resolution policies and procedures

legal and ethical considerations

debriefing techniques:

best practice interventions

crisis intervention

structured debriefing

internal and external referral sources

indicators of significant issues being experienced by the worker and ways to respond

impact of:

excessive stress

burn out

grief and loss

violent or threatening behaviour

stress management

internal and external support options and employee assistance programs

specific limitations of work role, responsibility and professional abilities

professional boundaries