Elements and Performance Criteria
- Elements define the essential outcomes
- Work in trauma informed ways
- Apply the key principles and practices of trauma informed care in all work
- Develop strong safe relationships and environments that promote a sense of safety, trust, choice and control
- Empathically and sensitively, acknowledge and respond to disclosures of past and current trauma or abuse
- Respond to current distress in ways that reflect an understanding of the impacts of trauma
- 1.5 Jointly identify the person's strengths, resilience and range of strategies used to cope with and manage the impact of trauma
- Communicate information about the impact of trauma to people in a culturally and age sensitive way
- Work with the person to identify the impact of trauma in the development of mental health issues
- Collaboratively identify and develop strategies to eliminate, minimise and/or manage potential triggers to traumatisation and re-traumatisation in relation to service provision
- Collaboratively record and complete required documentation in ways that minimise likelihood of re-traumatisation
- Develop strategies to address people’s specific trauma needs
- Collaboratively identify a person’s specific trauma needs
- Determine capacity of the service to respond to people’s trauma issues
- Identify with the person, their need for specialist trauma services and support
- Provide information on a range of services and available supports and foster choice and control for the person
- Apply accepted procedures to evaluate the options of bringing in specialist support and/or appropriate referral
- Facilitate and support referral for specialist trauma services for the person, with consent
- Follow-up referral to ensure person’s needs are being met
- Promote trauma informed practices
- Incorporate recognition of the impact of trauma in the development of individual support plans
- Reflect on aspects of current service practice and programs to identify areas for improved trauma informed practice
- Regularly gather feedback from the person and others to identify potential areas for improved trauma informed service practices
- Identify service policies, procedures or practices that could potentially contribute to traumatisation and re-traumatisation
- Develop change strategies and plans to strengthen trauma informed practice, in collaboration with a person with lived experience of trauma
- Provide information and resources to other workers that promotes trauma informed principles and practices in the workplace
- Participate in trauma informed supervision or peer supervision
- Contribute to the development of policies to reduce or minimise experiences of vicarious trauma
- Maintain safety in practice
- Take appropriate action to ensure safety
- Acknowledge limits of own abilities and make referrals as appropriate
- Proactively review programs, services and plans to minimise potential issues or incidents
- Defuse, and de-escalate potential incidents by implementing individual plans or service procedures
- Respond and communicate effectively and sensitively to people in distress
- Resolve conflicts using conflict resolution and negotiation skills
- Identify emergency situations and seek assistance according the needs of all those involved
- Implement self care practices including reflection, supervision and debriefing
- Develop strategies to address people’s specific trauma needs
- Collaboratively identify a person’s specific trauma needs
- Determine capacity of the service to respond to people’s trauma issues
- Identify with the person, their need for specialist trauma services and support
- Provide information on a range of services and available supports and foster choice and control for the person
- Apply accepted procedures to evaluate the options of bringing in specialist support and/or appropriate referral
- Facilitate and support referral for specialist trauma services for the person, with consent
- Follow-up referral to ensure person’s needs are being met