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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify and maintain links with relevant services
  2. Provide relevant information to services
  3. Work with and support other organisations to enhance service delivery

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Existing information systems

Referral networks criteria and procedures for referral

Current community services issues

Language used in community services work

Range of community services and how to access

Confidentiality and privacy

Knowledge specific to working with people from culturally and linguistically diverse backgrounds

Essential skills

It is critical that the candidate demonstrate the ability to

Facilitate effective working relationships within community services and within the general community

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in


active listening

verbal and nonverbal communication


participating and conducting interagency meetings



liaison and networking

Recognise own limitations and agency boundaries

Develop and provide information about community services

Use and coordinate the use of relevant information technology effectively in line with occupational health and safety OHS guidelines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions

Consistency in performance should consider the community services networking and liaison requirements within the workplace

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace environment

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Links may be:

Referral to and from other services

Telephone contact

Worker networks

Informal contacts

Case conferences

Inter agency meetings

Community consultative committees

Joint projects

Relevant services may include:

Consumer groups

Commercial enterprises such as real estate agents, and financial institutions

Community services departments

Aboriginal and Torres Strait Islander services

Employment services

Community based disability support services

Income support services

Accommodation services

Services specific to the person's needs


Religious organisations




Emergency services

Information on relevant servicesmay include:

Pamphlets and other information sources

List of all relevant services

Information on own agency

Criteria for referral to each agency


Information to provide to clients

Support may include:



Joint initiatives

Participation in case conferences

Telephone advice

Provision of staff development and training

Exchanging of reports

Community education

Policies and procedures may include:

Referral protocols