This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Roles and responsibilities of self and others in the workplace

Grievance procedures of the organisation

Workers rights and responsibilities as outlined in awards workplace agreements legislation etc

Working conditions as outlined in award workplace agreement policy manuals etc

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate knowledge of and adherence to own and others roles and responsibilities in the workplace

Work cooperatively with other workers

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply positive communication skills including active listening and appropriate use of body language

Demonstrate language literacy and numeracy competence appropriate to the requirements of the organisation job role and client group including

language skills such as asking questions clarifying listening for instructions

language used may be English or a community language

Use basic workplace technology and equipment in line with workplace requirements and instructions

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

Assessment must include the worker interacting and cooperating with the normal range of other workers from the workplace

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace environment

Co-workers may include:

Information which could be communicated with co-workers includes:

Communication may be in:

Workload plan may be recorded in the following manner: