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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Effective team management

Importance of principles and practices to enhance sustainability in the workplace including environmental economic workforce and social sustainability

Legislation relevant to organisation and work carried out

Organisation mission philosophy organisation structure policies and procedures

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate effective team operation

Manage conflict

Meet legal legislative and industrial requirements

Undertake assessment of own training and development

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

time management and prioritising

work planning and evaluation

effective communication and interpersonal relationship

motivating directing and facilitating a work team or group

Take into account opportunities to address waste minimisation environmental responsibility and sustainable practice issues including appropriate practices to ensure efficient use of resources

Utilise relevant information technology and workplace equipment effectively in line with occupational health and safety OHS guidelines

Evidence Required



The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions This may include the use of languages other than English and alternative communication systems Assessment may be conducted over one or more occasions

Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment	Assessment may include observations questioning and evidence gathered from the workplace

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Team includes:	Formal and informal arrangements Workgroups including members from outside the organisation

The context for creating, maintaining and enhancing productive working relationships includes with:	Clients Peers Significant others Staff for whom worker is responsible Supervisors Unpaid workers

Guidelines and procedures include:	Equal employment opportunity First aid Grievance management Harassment Infection control Occupational health and safety Workplace behaviours

Creating, maintaining and enhancing productive working relationships will be carried out within requirements established by:	Organisation policy, procedures and standards State and commonwealth legislation