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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Available workplace support mechanisms

Effective team management

Importance of principles and practices to enhance sustainability in the workplace including environmental economic workforce and social sustainability

Industrial relations principles and current issues

Legislation relevant to organisation and work carried out

Level of underpinning knowledge as required by individual being supervised

Networking and information exchange processes

Organisation mission philosophy organisation structure policies and procedures and relevant organisation guidelines especially human resource management policies

Strategies and available resources to meet staff development needs

Union documents guidelines policies and relevant unions and contacts

Workplace employment awards or agreements and work conditions

Essential skills

It is critical that the candidate demonstrate the ability to

Support effective team processes and work functions

Address legal legislative and industrial requirements

Monitor work performance and provide support to individual workers and workgoups

Manage workrelated issues

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

time management and prioritising

work planning and evaluation

effective communication and interpersonal relationships

oral andor written report writing as required to fulfil job requirements

area of skill to the level required by individual being supervised

Take into account opportunities to address waste minimisation environmental responsibility and sustainable practice issues including appropriate practices to ensure efficient use of resources

Utilise relevant information technology and workplace equipment effectively in line with work health and safety WHS guidelines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

Assessment may be conducted over one or more occasions

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Teams/workgroup may include:	Formal and informal arrangements Workgroups including members from outside the organisation

Organisation values, standards and guidelines may relate to:	Community development Duty of care Equal employment opportunity First aid Grievance management Harassment WHS Person-centred approach Service delivery standards Specific values, standards and approaches relevant to work role Workplace behaviours

Work plan may be operational or strategic and may include:	Organisation standards relating to service delivery or outcomes specific to work role Resources required Specific plans for implementing identified work arrangements Timeframe for achieving outcomes Training plans to develop required knowledge and skills

Monitor performance will take into account:	Discussions between worker and supervisor Identified training and development needs Review of and discussion about factors that have affected the individual work plan Review of the individual work plan

Strategies to enhance team effectiveness may include:	Review of policies or procedures Review of roster arrangements or associated work condition Review of systems, equipment or work practices