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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify the need and roles for volunteers in the organisation
   • Identify potential roles for volunteers
   • Discuss roles and reach agreement with management
   • Develop role descriptions
   • Identify processes to support volunteers
2. Recruit volunteers
   • Seek volunteers through advertising in relevant media and community networks
   • Arrange and complete interviews with potential volunteers
   • Make selections and advise management
   • Advise successful volunteers of their selection
   • Where necessary, maintain a waiting list of appropriate applicants
   • Implement an on-going recruitment program as required
3. Provide orientation to the organisation
   • Provide volunteers with an orientation to the organisation
   • Provide training for specific role in a manner appropriate to organisation needs and resources
4. On-going support of volunteers is provided
   • Establish regular meetings of volunteers
   • Regularly review roles and performance
   • Provide individual support and debriefing when necessary

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills task management skills contingency management skills and jobrole environment skills as outlined in elements and performance criteria of this unit These include knowledge of The impact of cultural or community attitudes on appropriate roles relationships and approaches of the volunteer worker The implications of differences in attitudes and values in working in the agency Relevant legislation and public policies relating to the employment of unpaid workers

Essential skills It is critical that the candidate demonstrate the ability to Undertake volunteer recruitment and coordination to meet both the needs of the organisation and support requirements for volunteer roles In addition the candidate must be able to demonstrate relevant task skills task management skills contingency management skills and jobrole environment skills These include the ability to Demonstrate application of skills in coordination of people processes and information provision of support to a diverse range of people conflict resolutionnegotiation and mediation cross cultural communication and negotiation verbal and written communication

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit can be assessed in the community or in a simulation which relates closely to the experience of the workplace and the community Consistency in performance should consider the volunteer recruitment and coordination requirements of the workplace
Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities
Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Resource requirements for assessment of this unit include access to an appropriate workplace or community where assessment can take place simulation of realistic workplace or community setting for assessment
Method of assessment	In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Volunteers may include:	Unpaid workers who are in paid employment elsewhere Unpaid workers who are not in paid employment
Roles for volunteers may include:	Agency management Direct service including reception, telephone advice lines, service user support

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