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Elements and Performance Criteria

  1. Provide leadership, direction and guidance to the organisation
  2. Maximise own performance outcomes
  3. Manage effective work relationships
  4. Manage and improve the performance of individuals
  5. Support, participate and review group development
  6. Support and develop staff

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Budget processes

Effective leadership styles

Effective team management

Human resource development and management principles and practices

Industrial relations legislative requirements

Leadership qualities

Supervision processes

Union processes

Essential skills

It is critical that the candidate demonstrate the ability to

Develop and implement strategies for managing stress

Provide development opportunities appropriate to work in the community sector

Recognise stressors within the team

Use both participative and consultative management practices

Use effective leadership styles

Work effectively in a team environment in the community sector

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Contribute to leadership of multidisciplinary and interdisciplinary teams

Demonstrate effective communication and interpersonal skills including

language and literacy competence required to fulfil the procedures of the organisation

language used may be English signing or a community language

use of interpreters where required

negotiation

Demonstrate awareness and understanding of effective individual and team operations

Demonstrate awareness of self and impact of self on others in the community sector workplace

Demonstrate effective time management and work planning

Develop relevant policies and processes if required to managelead and develop others in a community sector context

Provide leadership to encourage others to recognise and address environmental responsibility and sustainable practice issues

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment take place on more than one occasion

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Relevant information affecting the workgroup can include:

Corporate and strategic plans, including human resource management and human resource development strategic plans

Industrial awards

Personnel management guidelines and circulars

Quality standards

Relevant legislation

Work area business plans

Attend training courses and to take up other development opportunities may include:

Assisted formal study

Conference and seminar attendance

Formal internal and external courses

Induction and orientation

On the job training

Placements at the same level, work experiences and assignments, and higher duties

Support for professional development activities

Procedures and guidelines can include:

Financial/administrative procedures

Fraud prevention

OHS