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Elements and Performance Criteria

  1. Coordinate organisation planning
  2. Design and implement the structures and process of the organisation
  3. Implement evaluation processes
  4. Enable organisation to meet legal requirements
  5. Establish the profile of the organisation and market its services
  6. Give direction for the effective management of the organisation
  7. Manage changes in the organisation

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Best practice including

accountability

administrative systems and principles

consumer focus

current information technology and programs relevant to the organisation or industry

enterprise agreements

information management policies practices and systems in the community sector

management systems and principles

management of sustainability

performance monitoring and review

performance standards

service quality development

training and skills development and recognition

Statutory and legislative requirements including

corporate affairsincorporationAustralian Securities Commission

equal employment opportunities principles and practice

fundingservice contractsagreements

industrial relationsenterprise contracts

non discrimination

work health and safety WHS

taxation

Essential skills

It is critical that the candidate demonstrate the ability to

Coordinate the use of relevant information technology effectively to address organisation requirements in line with work health and safety WHS guidelines

Design strategies to involve and communicate with all major stakeholders

Develop strategies for adapting organisation to changes

Manage organisation change

Undertake strategic planning

Use information technology and software programs as required by the workplace

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

strategic thinking

decisionmaking

environmental scanning

analysisevaluation

facilitation

high level liaison

high level oral and written communication

Apply principles and practices to enhance sustainability in the workplace including environmental economic workforce and social sustainability

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment take place on more than one occasion to enable all aspects of managing a service organisation to be assessed

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Strategies for the development of policies, practices and standards may include:

Change management

Organisation development

Indicators for change include:

Change in government polices and associated change in organisation focus

Level of commitment to organisation's aims and objectives

Management committee

Organisation executive management turnover

Relationship with external agencies

Staff

User involvement

Communication designed to promote the organisation include:

Brochures

Fliers and other written advertisements

Letters

Poster and other artwork and audiovisual advertisements

Verbal presentations

Changes in the organisation may be related to:

Changing service users

Different levels of funding

Employment and work practices

External policy change

Legislative change

Management decision-making processes

Membership changes

Nature and focus of service, programs and activities

New buildings and other resources

Staff requirements

Technological change

Strategic alliances will include:

Business leaders

Community leaders

Funding agencies

Industry networks

Key government officers

Key public policy and decision-makers

Media

Ministerial advisers and staff

Ministerial advisory committees

Other key agencies/organisations

Political parties and committees

Professional associations

Social/economic/political researchers, analysts and advisers

Special interest groups

Specialist services

Information management may relate, for example, to:

Establishment and maintenance of policies, procedures and systems to ensure security of information where required to address legislative requirements, such as privacy / confidentiality and WHS

Establishment and maintenance of policies, procedures and systems to support collection and recording of information required for a range of purposes, such as:

business analysis, planning and ongoing management

quality assurance, accreditation and/or audit purposes

sales and marketing

organisation review and evaluation processes

Maintenance of up-to-date client and network database information