This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Management structures and processes relevant to the service type

Industrial relationsexplaininterpret award rights and responsibilities of different parties places to contact for advice

Legislative requirements for service type

The development of policies and procedures

Employment processes

Budgeting taxation superannuation wages

Role of external resource person

Uptodate knowledge of issues in the sector

Group dynamics of teams

Organisation cultures

Occupational health and safety

Resources required

Relevant accreditation principles and service standards

Essential skills

It is critical that the candidate demonstrate the ability to

Integrate a range of current thinking and practice in the area of service delivery to define an operational framework which meets client needs and is consistent with organisation practice

Act as an expert to influence others

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

conflict resolution and mediation

monitoring coaching demonstrating

promotion of services

meetingschair facilitate

high level communication skills

developing written information resources including effective use of relevant information technology in line with occupational health and safety OHS guidelines

research information that is required

reflective practiceawareness of personal bias

submission writing

lobbying

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit may be assessed on the job or under simulation

Assessment may be conducted on one or more occasions but should include demonstration of the capacity to integrate a range of current thinking and practice in the area of service delivery to define an operational framework which meets client needs and is consistent with organisation practice and to act as an expert to influence others

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace

Identify needs/issues in the service may be via:

Issues and needs of services may include:

Information may be provided to the service through:

Conflict may be between: