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Elements and Performance Criteria

1. Establish a relationship with mentoree
   • Use effective communication styles to develop trust, confidence and rapport
   • Make agreements on how the mentoring relationship will be conducted including:
2. the amount of time involved for both parties
3. confidentiality of information
4. scope of issues to be covered
   • Discuss and clarify expectations and goals with mentoree
5. Offer mentoring support
   • Assist the mentoree to identify and evaluate options to achieve agreed goals
   • Share personal experiences and knowledge with the mentoree to assist in progress towards agreed goals
   • Encourage the mentoree to make decisions and take responsibility for courses of action or solutions under consideration
   • Provide supportive advice and assistance in a manner that allows mentoree to retain responsibility for achievement of their own goals
   • Recognise and openly discuss changes in the mentoring relationship
   • Make adjustments to the relationship to take account of the needs of both mentor and mentoree

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include Communication skills in relation to listening supportively questioning providing feedback constructively challenging limitations and nonverbal communication Significant knowledge and experience of the area of practice in which the mentoree operates

Essential skills It is critical that the candidate demonstrate the ability to Apply understanding of the role and benefits of mentoring Use significant workplace knowledge and experience to assist another individual to achieve his or her agreed goals Demonstrate application of effective communication styles In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include the ability to Demonstrate application of understanding of mentoring its role and potential benefits Demonstrate application of communication skills including listening supportively questioning providing feedback constructively challenging limitations nonverbal communication

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills Assessment must ensure activities are conducted over a period of time in which the candidate provides mentoring support for a less experienced colleague
Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities
Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged
Method of assessment	Assessment methods must be chosen to ensure that mentoring skills can be practically demonstrated Methods must include assessment of knowledge as well as practical skills and may include for example evaluation of reports detailing mentoring activities undertaken by the candidate taking account of confidentiality issues interview with the mentoree to evaluate the mentors skills oral or written questions to assess knowledge of the key concepts of mentoring review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Mentoree may work within the same or different organisations as the mentor and:	The mentoring process may apply to any area of organisation or professional endeavour Expectation and goals for mentoring may include: acquisition of specific skills progress with overall development individual professional and personal development
Changes in the mentoring relationship may include:	Inability of one party to continue participation Identification of a need for assistance from others with different skills Achievement of goals and decision to conclude the relationship Changes in the dynamic of the relationship

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