Elements and Performance Criteria
- Elements define the essential outcomes.
- Promote cooperative behaviour
- Communicate positive and realistic expectations of behaviour to child/young person
- Use clear communication, suggesting positive options to encourage cooperation of child/young person
- Draw attention of child/young person to positive aspects of their behaviour
- Support child/young person to accept responsibility for meeting requirements of intervention and program
- Liaise with client providers
- Identify and assess client needs
- Discuss identified needs with client and relevant parties
- Select and organise appropriate services according to identified needs
- Ensure providers receive relevant client information
- Complete all appropriate record-keeping and reporting accurately in accordance with defined procedures
- Ensure allocated service delivery continues to match client requirements
- Implement required changes where appropriate and as resources permit
- Coordinate community programs
- Assess specific client needs and match to an existing program
- Consult relevant community organisations to identify available programs to meet specific client needs
- Undertake appropriate work to ensure a thorough knowledge of content, purpose and access protocols of existing programs
- Employ appropriate communication techniques to engage young clients and provide information about programs
- Fulfil legislative responsibilities
- Provide child/young person with community supervision in accordance with relevant legislation, policies and procedures
- Provide supervision to assist clients to address their needs and issues
- Source and validate appropriate information to write reports and case file notes
- Prepare court-ordered reports in accordance with relevant legislation, policies and procedures
- Consult child/young person in the preparation of reports if appropriate