Elements and Performance Criteria
- Elements define the essential outcomes.
- Maintain supportive contact with young people
- Conduct interactions with young people in a fair, just, humane and positive manner
- Use communication strategies with individuals for effective interaction and problem-solving, considering cultural sensitivities and adapting style and language to accommodate different cultural values and practices
- Identify potential causes of conflict and use a range of appropriate and effective defusing responses
- Use negotiation techniques to divert and minimise aggressive behaviour
- Examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes
- Monitor needs, risks and progress of young people
- Use formal and informal methods to observe, monitor and gather information about individual and group behaviour
- Assess behaviour for potential conflict and use a range of preventative and defusing strategies
- Investigate behaviour and interactions in a fair, objective and consistent manner
- Check information received from others for accuracy and determine the response which is consistent with the issues and their seriousness
- Make decisions on actions that are consistent with all available evidence and organisation practice/procedures
- Seek specialist advice and make referrals where required
- Provide positive opportunities for behaviour change
- Encourage and assist young people to maintain contact with family, friends and support according to services and resources available
- Assist contacts between young people and networks in the community according to organisation procedures
- Refer young people and family to community services and suitable specialists according to the nature and urgency of needs
- Make contact with family and friends/supporters in accordance with young person’s interests, and organisation practice
- Assist young people to develop and maintain positive attitudes and appropriate relationships with staff, services, agencies and with personal supporters
- Encourage young people to manage themselves and their development and relationships confidently and productively
- Assist young people to manage risks
- Challenge unacceptable behaviour and clearly outline options and opportunities to change with positive encouragement
- Confirm the implications of risk-taking behaviour clearly, calmly and objectively
- Use restraining techniques only according to organisation’s policies and procedures and discontinue as soon as procedures specify.
- Provide reports of incidents arising from risk-taking and unacceptable behaviour that are accurate, clear and comply with procedures
- Report on the appropriateness and effectiveness of the use of behaviour management strategies clearly and accurately in review and debriefing
- Select strategies and responses for their potential to provide role models and examples of confident, assertive behaviour
- Carry out intervention strategies according to an analysis of the situation and organisation policies and procedures
- Use opportunities to acknowledge and reward positive progress in behaviour and relationships