Elements and Performance Criteria
- Elements define the essential outcomes
- Identify areas for service improvement
- Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services
- Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement
- Consult with stakeholders to identify available service options, service gaps and any access issues
- Consult with stakeholders to identify culturally appropriate systems and services
- Maintain data collection according to organisation policy and procedures
- Contribute to service improvements
- Collect and provide consumer and carer feedback about service provision to facilitate improvement to services
- Compile and provide relevant information about possible improvements to services
- Promote the development of linkages and coordination between service providers
- Participate in the development of new systems and processes that promote continuity of care
- Promote service delivery that is visible, accessible and culturally relevant
- Respond appropriately to indications of neglect or abuse in service delivery
- Participate in activities that support the development of the peer workforce
- Maintain knowledge of research on current trends and resources as they relate to the peer workforce
- Engage in professional development activities to improve own practice
- Establish communication and information sharing processes between service providers
- Establish and maintain connections with consumer and carer networks and/or organisations
- Promote effective systems to support the ongoing development of a peer work force
- Contribute to service review and evaluation