Elements and Performance Criteria
- Communicate about the child
- Gather information appropriately about the child's needs, interests and abilities
- Limit information conveyed to what is required for the worker to provide relevant care
- Answer questions or refer to relevant person
- Discuss issues about the child's care and reach appropriate decision
- Convey information clearly
- Clearly communicate major issues/requirements related to the child's care
- Maintain confidentiality appropriately and according to procedures agreed to with parent/s
- Ensure communications occur at a time and place that the child does not overhear
- Communicate about the child's family circumstances
- Provide relevant information about the family's circumstances to enable appropriate care to be provided
- Provide relevant information on cultural and child rearing practices to enable appropriate care to be provided
- Discuss any concerns of the worker with them and decide a course of action
- Discuss issues of confidentiality about family information are and decide procedures
- Promote appropriate care practices
- Promote understanding of the child and family circumstances
- Follow up issues
- Gather additional information and convey to the worker when necessary
- Convey worker's concerns, issues and viewpoints to the relevant person/body
- Communicate issues that require development of policy or training to relevant person/s
- Follow up issues that require referral to other services with all those involved
- Provide support to workers
- Develop confidence of workers
- Listen to workers' concerns and reactions about caring for children and working with families
- Acknowledge workers' skills when demonstrated and give positive feedback
- Respond to workers feelings with empathic communication
- Select an appropriate time and place according to the issue
- Communicate with workers in ways that are relevant to them