Elements and Performance Criteria
- Elements define the essential outcomes
- Develop a professional rapport with people who are forced migrants
- Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices
- Identify how one’s own ethnicity, religion, class and gender will affect interactions with clients and modify approach appropriately
- Identify the communication needs of clients who are newly arrived, traumatised and confused and modify approach appropriately
- Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed
- Plan settlement services
- Identify current issues which may impact on own work or organisation
- Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements
- Develop and maintain links with workers with complementary roles in the provision of settlement services
- Evaluate issues in relation to a person’s culture, family background and interest and modify plan appropriately
- Identifying specific needs of individuals and determine learning program requirements
- Document and agree plan with client and other relevant service providers or stakeholders
- Address issues associated with people who are forced migrants
- Provide support to clients using a collaborative approach
- Discuss and provide information regarding the range of services available in Australia and the importance of using these services
- Take into account the culture, religion, gender and experiences of the person in all actions and decisions
- Recognise trauma and refer to appropriate personnel or services
- Support clients to deal with loss and grief
- Support clients to deal with discrimination from both the mainstream community and from other ethnic groups
- Support client to make appropriate links both within their own community and within the broader Australian community
- Refer clients to other service providers as required
- Monitor and review support