Elements and Performance Criteria
- Elements define the essential outcomes
- Work within the Australian context
- Identify and follow Australian management processes, cultural protocols, organisation procedures and legislative requirements
- Identify and analyse differences between Australian processes and own cultural process
- Identify differences in relation to working as a person from a culturally diverse background within mainstream Australia society
- Adjust approaches in light of new information and protocols
- Operate within the workplace
- Identify organisation goals and priorities
- Identify own role and responsibilities and confirm in accordance with organisation procedures
- Prioritise competing demands to achieve organisation’s goals and objectives
- Identify and use professional networks to build and develop relationships
- Identify factors and contingencies affecting the achievement of work objectives and document allowances in work plans
- Recognise and deal with trauma and vicarious trauma
- Identify the overt and covert signs of trauma in clients and the support framework available for such clients
- Evaluate the options for specialist support and/or referrals while continuing to work with the client in line with organisation guidelines
- Recognise vicarious trauma in self and identify and access support services
- Recognise vicarious trauma in others and develop strategies to respond to this
- Monitor and review service provision
- Seek, discuss and use feedback to identify opportunities for improvement to service approach
- Identify professional development opportunities to improve own skills and knowledge and action in accordance with organisation procedures
- Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing