Elements and Performance Criteria
- Elements define the essential outcomes
- Receive and receipt application
- Read and check application
- If form is incomplete or information incorrect, take steps to obtain missing or correct information
- Identify and investigate false statements
- Receipt application in a manner which is consistent with organisation requirements
- Review supporting documentation from client or relevant supporting agencies
- Assess application for funding
- Complete assessment checklist or equivalent, explaining processes and entitlements to client
- Apply relevant assessment guidelines to determine eligibility
- Assess application to determine client’s choice of location, dwelling type and special requirements
- Read previous records to assist with assessment of current application and determine if client has made a previous application, received assistance or been a tenant on a previous occasion
- Assess household complement to determine correct bedroom entitlement within current guidelines
- Ensure equal access and opportunities to organisation services
- Assess application using current eligibility criteria, determine decision and document according to organisation procedure
- Determine and document out-of-guidelines decisions according to policy
- Manage waiting lists