Elements and Performance Criteria
- Elements define the essential outcomes
- Plan for work in the housing system
- Provide assistance to clients with housing issues
- Communicate with clients in a manner that demonstrates patience, empathy and respect
- Provide advice and assistance on housing options
- Provide assistance to maintain tenancies
- Follow organisation procedures for resolving and escalating issues and/or problems
- Follow organisation procedures for referral
- Use technology in accordance with organisation and role requirements
- Document and review work