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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Performance criteria specify the performance needed to demonstrate achievement of the element.
3. Prepare for volunteer work
   • Identify the rights and responsibilities of the organisation and apply to work
   • Identify the rights and responsibilities of the volunteer and apply to work
   • Identify relevant policies and procedures and apply to work
   • Identify the organisation’s structure, lines of communication and authority and boundaries of work roles that apply to own work
   • Participate in required background checks in accordance with organisation and legislative requirements
4. Work as a volunteer
   • Manage and organise own time and work tasks
   • Work as part of a team to meet organisation needs
   • Maintain appropriate communication networks, processes and relationships between paid and unpaid staff in relation to volunteer work
   • Identify and access available support structures as required
   • Respond to problems and contingencies related to the workplace in accordance with role
5. Check and complete work in consultation with supervisor
   • Seek and receive feedback on own performance
   • Request advice, assistance, clarification and further information as required
   • Report any issues and/or unresolved problems to supervisor
   • Complete relevant reports or workplace documentation as required