Elements and Performance Criteria
- Elements define the essential outcomes.
- Implement risk-minimisation strategies
- Establish framework for dealing with potential crisis situations
- Undertake timely risk assessment of potential crisis situation, with due consideration for the safety of young people and others
- Identify, assess and implement a variety of possible strategies to minimise risk in accordance with organisational procedures
- Recognise the possible causes of incidents and assess these for relevance to the safety and welfare of young people and the service environment
- Seek and provide information on potential responses to the appropriate team members for action and support
- Request assistance clearly and promptly
- Maintain a safe environment for young people
- Identify and routinely implement organisation’s policies, procedures and practices designed to maximise physical and emotional safety of young person
- Maintain healthy and safe environment to minimise potential for harm
- Ensure all legislative and ethical requirements are met by self and those who supervise
- Prevent escalation of violent behaviour
- Routinely monitor person’s behaviour pattern to ensure aggressive or abusive behaviour is minimised
- Develop plan of care outlining ways to prevent, and respond to clients’ expressions of violence against self or others, communicate it to relevant personnel and implement the plan
- Anticipate potential causes of conflict and harmful behaviour and respond in a manner that promotes calm and reassurance, to prevent escalation
- Use procedure to protect clients from endangering themselves or others that are consistent with legal, ethical and organisation requirements, and safety considerations
- Make appropriate judgements relating to physical restraint, based on balance of risk and safety of all
- Provide assistance as necessary and appropriate to the situation
- Complete relevant documentation, as required
- Secure the safety of clients
- Use calm, confident and assertive communication to establish positive personal interaction and exchange information
- Provide information designed to promote positive decision-making based on the relationship between actions and consequences
- Present information to all relevant individuals in a clear, accurate and comprehensive manner
- Select response and action designed to minimise risk, prevent escalation and to preserve the safety and security of all involved
- In responses and emergency action, give priority to the protection of individuals from severe harm
- Ensure use of force for maintenance of safety complies with procedures and is applied with minimum force to establish control
- Complete all necessary documentation in an accurate and timely manner