Elements and Performance Criteria
- Elements define the essential outcomes.
- Develop support programs for young people
- Assess specific needs of the young person and match to an existing program
- Employ appropriate communication techniques to engage young person and to address specific needs
- Consult relevant community organisations to identify available support programs that meet specific needs of clients
- Undertake appropriate work to ensure a thorough knowledge of content, purpose and access protocols of existing programs
- Provide relevant information to client as appropriate
- Ensure that young people with complex needs receive appropriate services
- Implement procedures to ensure indications of physical, emotional, psychological or sexual abuse are identified and addressed
- Define and implement appropriate procedures to minimise effects of any aggressive or abusive behaviour of clients
- Employ appropriate approaches and language to enable clients to express their ideas in a range of ways
- Liaise with other services and organisations
- Design and implement appropriate referral systems and procedures to ensure specific needs of clients can be addressed
- Identify and access support facilities required to optimise client access to specialist services
- Ensure support and advocacy services provided reflect organisation procedures, respect the young person’s rights and are appropriate to cultural and other individual circumstances
- Consult with relevant professionals and service providers to ensure broad and comprehensive client service delivery
- Monitor and upgrade support provided by the organisation
- Regularly review information and services provided to clients to assess continuing relevance and effectiveness
- Periodically review assessment, support and referral systems used within the agency
- Hold appropriate debriefings with workers for the purposes of counselling, identifying training needs and evaluating client service delivery
- Identify problems experienced by workers, assess appropriate adjustments to service delivery and negotiate with relevant staff
- Provide support and supervision to other workers as required in accordance with organisation procedures
- Arrange regular debriefings with associated organisations and service providers
- Produce and provide reports in accordance with organisation procedures