This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Legal and organisation policies relating to safety within the work environment

Relevant specialist support services and resources

Possible factors which contribute to young people entering crisis situations

Legislative and policy obligations

Methods of crisis intervention including mediation and negotiation

Characteristics of aggressive and abusive behaviour

Methods of promoting less aggressiveabusive behaviour

Other support agencies and the relevant specialist resources they offer

Possible factors which contribute to young people entering crisis situations

Possible repercussions of inappropriate intervention of worker behaviour

Essential skills

It is critical that the candidate demonstrate the ability to

Ensure crisis response structure or framework meets the for requirements of particular workplace

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

counselling and professional debriefing techniques

conflict resolutionmanagement

effective communication skills including mediation and negotiation

people management including provision of feedback

Maintain documentation as required including effective use of relevant information technology in line with OHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit should be assessed in the workplace or through direct work practice

Consistency in performance should consider the particular requirements for crisis management frameworks and structures in the workplace

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to a workplace or accurately simulated environment for assessment

Method of assessment

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

Relevant legislation and policy will include:

Crisis will relate to:

Organisation policies and procedures to maximise physical and emotional safety will relate to: