Elements and Performance Criteria
- Determine service requirements.
- Organisational processes for developing, selecting and awarding contracts are identified and implemented.
- Service requirements, proposed budget, and timeframe for the project or work being undertaken are identified and documented.
- Parameters for awarding the contract, including anticipated expense levels and process for securing the contractors, are identified according to organisational practices and policies.
- Contract is let.
- Tender objectives are clearly defined and documented.
- Processes for letting of contract, including selective or open tender, are put in place in line with organisational practices and policies.
- Selection processes that comply with organisational practices and policies and legislative requirements are applied.
- Selection of preferred contractor is justified and validated against defined criteria, agreed upon and recorded according to organisational practices and policies.
- Contract is negotiated and agreement reached to maximise benefits for the client, following appropriate legal scrutiny and advice.
- Contract is drafted and signed according to legislative and organisational requirements and reflecting agreed outcomes.
- Manage contractual relationship.
- Clear expectations regarding contractual and reporting requirements are communicated to contractors according to legal requirements and organisational practices and policies.
- Regular and formalised communication processes with contractors are established and applied.
- Business relationships with contractors are established and maintained in line with professional and organisational standards to ensure effective communication and the early identification of potential service delivery problems.
- Contractual disputes that arise are managed according to contractual requirements and using established mediation mechanisms.
- Measure and monitor contractual performance.
- Performance assessments are conducted according to organisational needs and contract requirements, and using a structured feedback system.
- Results of performance assessments are analysed to ensure contract milestones, resourcing levels and budget are in line with contract and project requirements.
- Feedback is provided to contractors to enhance performance and achievement of organisational goals, and effective completion of projects.
- Poor performance is managed in line with organisational and contractual requirements.
- Reports of project progress and outcomes are prepared and presented according to organisational practices and policies.
- Contracts are concluded in line with organisational and contractual requirements.
- Plan for improved contract management and service delivery processes.