Elements and Performance Criteria
- Gather, convey and receive information.
- Verbal and written instructions are gathered, received and responded to with correct actions.
- Instructions are conveyed accurately.
- Work signage interpretation and other safety (OHS) requirements are responded to with correct action.
- Information is conveyed in English, and the information is interpreted and message confirmed.
- Questions are used to gain additional information and to clarify understanding, using appropriate communication transfer techniques.
- Carry out face-to-face routine communication.
- Routine instructions and messages are received and followed.
- Workplace procedures are carried out to company requirements in communication with others.
- Information from a range of sources is accessed and interpreted using a variety of communication modes.
- Information is selected and sequenced correctly.
- Verbal and written reporting is completed where required.
- Apply visual communication.
- Visual communication is used that follows accepted industry practice or social conventions.
- Attention of communicating parties is obtained, confirmed and/or acknowledged.
- Intention of the visual communication is clarified and confirmed at each step.
- Visual communication that is unclear or ambiguous is questioned or visually cancelled.
- Instances of unclear visual communication are followed up to avoid repeated problems.
- Participate in simple on-site meeting processes.