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Elements and Performance Criteria

  1. Establish the parameters for the delivery of a quality project or process.
  2. Establish and implement performance measurement strategies.
  3. Facilitate accountability for project and service outcomes.
  4. Develop and implement change management processes.

Required Skills

Required skills

high level management and leadership skills

ability to identify and evaluate potential obstacles to change

analysis of organisational systems processes and activities

problem solving and creative thinking skills to develop a range of possible options

developing a range of possible options in solving problems

numeracy skills for

calculating measures of performance

analysing financial reports

language and literacy skills for

communicating service requirements and recommended improvement plans

researching

accessing reading interpreting and applying current relevant legislation codes and standards

computer skills for

word processing

spreadsheets

emails

internet searching

negotiation and conflict management

Required knowledge

change management processes

continuous improvement processes

computer software functions and operation

knowledge specific to fire systems design including

relevant current legislation codes and standards including

building Acts

building regulations

infrastructure supply regulations

the Building Code of Australia

Australian standards for fire systems

international standards for fire systems

other fire system standards commonly required by building insurers

passive fire safety elements

identification of passive elements

impact of fire systems design on passive elements

specifications required to safeguard integrity of passive fire element performance where penetrations are necessitated by the fire systems design

waterbased fire systems technology and components including

wet pipe sprinkler systems

deluge and drencher systems

dry pipe sprinkler systems

preaction sprinkler systems

early suppression fast response ESFR

hydrants hose reels and monitors

water supply tanks

fire pump sets

detection and warning systems technology and components including

emergency warning and intercommunications systems EWIS

fire detection and alarm systems

smoke control systems

emergency lighting systems

technology and components of special hazard fire systems including

foam systems low expansion medium expansion and high expansion

gaseous agent systems carbon dioxide inert gas and halocarbon gases

water spray systems deluge mediumhigh velocity water spray and high speed deluge

chemical systems technology and components including

powder

wet chemical

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed in the workplace or a close simulation of the workplace environment provided that the simulated or projectbased assessment fully replicates workplace conditions materials activities responsibilities and procedures

This unit could be assessed as an activity involving the establishment and implementation of performance parameters and measures to ensure the accountability and effective delivery of projects and processes

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified within this unit

In particular the person should demonstrate

knowledge of the concepts principles and tools used in quality management and continuous improvement processes

knowledge of the concepts principles and tools of change management

the mathematical ability to calculate benchmarks and monitor performance

research skills

analytical and report writing skills

leadership skills that facilitate quality outcomes and organisational change

the ability to learn from project outcomes and refine and improve future processes

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context It is to comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include

access to relevant codes and standards

access to legislation relevant to the jurisdiction and the project being undertaken

project process or service documentation

research resources including product process or technology information and data applicable to the workplace

theoretical texts and other information to support the assessment of the units required skills and knowledge

relevant computer software packages and suitable hardware

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Construction Plumbing and Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Concepts, principles and tools of quality management and continuous improvement include:

Total Quality Management (TQM), including Six Sigma

ISO 9000 and the processes for certification

failure mode and effects analysis

benchmarking

continuous improvement methodologies, including Kaizen

'lean transformation' processes, sometimes known as the 'Toyota Lean Model' or the 'Toyota Production Model'.

Non-financial performance indicators may include:

customer satisfaction ratings

completion times for projects measured against project plans

volume of repeat business

number of business referrals

demonstrated compliance of work with codes and standards

industry awards received

performance in industry benchmarking studies.

Methods of measuring customer/stakeholder satisfaction include:

gap analysis approach

customer satisfaction monitoring (CSM) approach, e.g. telephone, questionnaires, face-to-face interview or in-depth interview

developing customer-focused key performance indicators (KPI) to support customer monitoring procedures.

Reporting mechanisms may include:

non-financial and financial system reports, including budgets

informal reporting methods, such as regular team and departmental meetings.

Service providers may include:

contractors

suppliers of materials.

The change process should be planned and monitored and may entail:

processes to plan for the change

processes to implement the change

processes to reinforce the change

steps to support staff during the change, including:

coaching and mentoring

training interventions

revised process documentation

feedback and appraisal processes

reward and recognition processes.