Google links for CPCMCM8002 - Manage the quality of projects and processes

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Concepts, principles and tools of quality management and continuous improvement must include at least one of the following:	benchmarking continuous improvement methodologies failure mode and effects analysis ISO 9000 Quality Management Systems and processes for certification lean transformation processes total quality management.

Non-financial performance indicators must include at least two of the following:	completion times for projects measured against project plans customer satisfaction ratings demonstrated compliance of work with codes and standards industry awards received number of business referrals performance in industry benchmarking studies volume of repeat business.

Methods of measuring customer or stakeholder satisfaction must include:	gap analysis approach customer satisfaction monitoring approach, such as: questionnaires face-to-face interviews customer-focused key performance indicators.

Reporting mechanisms must include:	financial and non-financial system reports, including budgets informal reporting methods, including: regular team meetings departmental meetings.

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