Required skills

Required skills for this unit are

communication skills to

enable clear and direct communication using questioning to identify and confirm requirements share information listen and understand in order to consult with colleagues communicate work progress report problems request support work in a team and participate in meetings

interpret information from a variety of sources

record work priorities and deadlines

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication such as hand signals

identifying and accurately reporting to appropriate personnel any faults in tools equipment or materials

teamwork skills to work with others to action tasks and relate to people from a range of cultural and ethnic backgrounds and with varying physical and mental abilities

technological skills to

use mobile communication technology

access and understand sitespecific instructions in a variety of media

Required knowledge

Required knowledge for this unit is

basic conflict management

basic job and skill analysis techniques

interpersonal communication

job safety analysis JSA and safe work method statements SWMS

meeting procedures

plumbing and services streams and career structure and requirements including business opportunities and requirements

regulatory legislative standards and codes of conduct pertaining to the plumbing and services sector

relevant industrial awards and agreements

relevant legislative provisions covering discrimination and equal employment opportunity

site and team work structure and methods

training and development opportunities

work communication procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed in the workplace or a close simulation of the workplace environment provided that simulated or projectbased assessment techniques fully replicate plumbing and services workplace conditions materials activities responsibilities and procedures

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

communicating and working effectively and safely with others

complying with OHS regulations and state and territory legislation applicable to workplace operations

complying with organisational policies and procedures including quality assurance requirements

explaining to others scope employment and economic importance of the plumbing and services sector

identifying personal development needs

identifying standards and codes of conduct applicable to their particular streams

identifying work employment conditions and source of these conditions

indicating an awareness of regulatory requirements and manner of their adoption and management within the workplace

locating interpreting and applying relevant information standards and specifications which may include the ability to use computers and download relevant information

participating in workplace meetings

responding to personal conflict situations

setting personal and team work goals

Context of and specific resources for assessment

This competency is to be assessed using standard and authorised work practices safety requirements and environmental constraints

Assessment of essential underpinning knowledge will usually be conducted in an offsite context

Assessment is to comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include

an induction procedure and requirement

realistic tasks or simulated tasks covering the minimum task requirements

relevant specifications and work instructions

tools and equipment appropriate to applying safe work practices

support materials appropriate to activity

workplace instructions relating to safe working practices and addressing hazards and emergencies

material safety data sheets

research resources including industry related systems information

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Construction Plumbing and Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Validity and sufficiency of evidence requires that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision on competency only taken at the point when the assessor has complete confidence in the persons demonstrated ability and applied knowledge

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties such as existing supervisors team leaders or specialist training staff

Plumbing and services sector employment conditions must include:

Responsibilities and obligations must include:

OHS requirements are to be in accordance with state and territory legislation and regulations and may include:

Organisational requirements may be included in:

Team:

Team members may include:

Own learning needs include:

Meetings: