Required skills

communication skills to

complete written reports and other relevant documentation

enable clear and direct communication using questioning to identify and confirm requirements share information listen and understand

negotiate with employers

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication such as hand signals

initiative and enterprise skills to identify and report to appropriate personnel any faults in tools equipment or materials

literacy skills to

read and interpret

documentation from a variety of sources

material safety data sheets MSDS

signs

work safety procedures and instructions

report hazards risks and faults in equipment

teamwork skills to work with others to action tasks and relate to people from a range of cultural and ethnic backgrounds and with varying physical and mental abilities

technology skills to

access and understand sitespecific instructions in a variety of media

use mobile communication technology

Required knowledge

how instructions are conveyed in the workplace

how work schedules charts bulletins and memos are used

industryrelevant technology to support oral communication

industry terminology

job safety analysis JSA and safe work method statements SWMS

personnel records and their maintenance

standardised signage

visual signalling procedures

workplace documentation requirements

workplace English

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed in the workplace or a close simulation of the workplace environment provided that simulated or projectbased assessment techniques fully replicate plumbing and services workplace conditions materials activities responsibilities and procedures

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

accessing and interpreting written work safety procedures job instructions job processes equipment and operator instructions

applying sustainability principles and concepts

completing workplace documentation in relation to work stores and tools and equipment and personal and workplace administration

communicating effectively using mandatory visual methods including

establishing communication

lateral and vertical movement direction

request for a facetoface meeting

stop or cancel last communication

communicating with others in a clear and accurate manner

receiving clarifying and confirming oral work instructions

reviewing personnel records and completing personal information input proformas

Context of and specific resources for assessment

This competency is to be assessed using standard and authorised work practices safety requirements and environmental constraints

Assessment of essential underpinning knowledge will usually be conducted in an offsite context

Assessment is to comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include

an induction procedure and requirement

realistic tasks or simulated tasks covering the minimum task requirements

relevant specifications and work instructions

tools and equipment appropriate to applying safe work practices

support materials appropriate to activity

workplace instructions relating to safe work practices and addressing hazards and emergencies

material safety data sheets

research resources including industryrelated systems information

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Construction Plumbing and Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Validity and sufficiency of evidence requires that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision on competency only taken at the point when the assessor has complete confidence in the persons demonstrated ability and applied knowledge

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties such as existing supervisors team leaders or specialist training staff

Oral communication with others is an integral part of routine work that includes communication with supervisors, contractors, co-workers and clients. It:

Visual communication must include:

Written communication may include:

Sustainability principles and concepts: