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Elements and Performance Criteria

1. Gather information.
   • Details of customer requirements are obtained through discussion with customer or from information supplied.
   • Plans and specifications are accessed and site is inspected.
   • Details of products and services to be provided are sourced.
   • Delivery point and methods of transportation are determined where necessary.
   • Details are recorded according to workplace procedures.

Required Skills

Required skills

communication skills to enable clear and direct communication using questioning to identify and confirm requirements share information listen and understand identify customer requirements use language and concepts appropriate to cultural differences use and interpret nonverbal communication literacy skills to complete workplace documentation prepare quotes and tenders record details including costs and charges numeracy skills to estimate materials and labour required for provision of services or products determine costs for the provision of a quotation or tender in the plumbing and services industry apply calculations

Required knowledge

estimating and calculating processes impact of time on wages and other costs job safety analysis JSA and safe work method statements SWMS process for estimating and costing work processes for accessing information and for calculating material requirements relevant statutory requirements related to estimating and costing work SI system of measurements relevant Australian standards applicable to the work to be undertaken tendering and contracting processes workplace and equipment safety requirements

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment	This unit of competency could be assessed in the workplace or a close simulation of the workplace environment providing that simulated or projectbased assessment techniques fully replicate plumbing and services workplace conditions materials activities responsibilities and procedures
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of locating interpreting and applying relevant information standards and specifications to the estimation and costing of work applying safety requirements throughout the work sequence including electrical safety requirements and the use of personal protective clothing and equipment estimating and costing three varied jobs in at least Class buildings including applying sustainability principles and concepts estimating quantities of material required determining types and amount of labour required to complete the work estimating time required to complete the work estimating overheads associated with the job providing a written quotation and tender for each of the work requirements communicating and working effectively and safely with others
Context of and specific resources for assessment	This competency is to be assessed using standard and authorised work practices safety requirements and environmental constraints Assessment of essential underpinning knowledge will usually be conducted in an offsite context Assessment is to comply with relevant regulatory or Australian standards requirements Resource implications for assessment include an induction procedure and requirement realistic tasks or simulated tasks covering the minimum task requirements relevant specifications and work instructions tools and equipment appropriate to applying safe work practices support materials appropriate to activity workplace instructions relating to safe work practices and addressing hazards and emergencies material safety data sheets research resources including industryrelated systems information Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support
Method of assessment	Assessment methods must satisfy the endorsed Assessment Guidelines of the Construction Plumbing and Services Training Package include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application reinforce the integration of employability skills with workplace tasks and job roles confirm that competency is verified and able to be transferred to other circumstances and environments Validity and sufficiency of evidence requires that competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision on competency only taken at the point when the assessor has complete confidence in the persons demonstrated ability and applied knowledge all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties such as existing supervisors team leaders or specialist training staff

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Factors for estimating and costing must include:	labour materials overheads.
Sustainability principles and concepts:	cover the social, economic and environmental use of resources to meet current and future needs may include: use of materials and resources to meet the current needs of society while preserving the environment for the future efficient use and recycling of material disposing of waste material to ensure minimal environmental impact energy efficiency water efficiency.
Equipment may include:	calculators computers running appropriate software to estimate and calculate necessary details measuring equipment appropriate to work stationery.
Information may include:	charts and hand drawings instructions issued by authorised organisational or external personnel job drawings manufacturer specifications and instructions material safety data sheets (MSDS) memos organisation work specifications and requirements regulatory and legislative requirements, particularly those pertaining to: codes of practice contracts building codes WHS and environmental requirements plumbing regulations relevant Australian standards safe work procedures relating to estimating and costing work signage verbal, written and graphical instructions work bulletins work schedules, plans and specifications.

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