The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client may include: | transport conveyance providertransport conveyance operatorstate and territory transport authoritieslocal government. |
Transport conveyances are used to provide a public transport service and may include: | aircraftbuses and coachesferriestaxistrains, trams, light rail, monorails and rack railwaysany other rolling stock, vehicle or vessel classified as public transport. |
Boarding device may include: | aerobridgebus ramptaxi ramptaxi hoistwater craft gangway. |
Organisational requirements may be outlined and reflected in: | access and equity policy, principles and practicesbusiness and performance plansclient service policies, procedures and standardscodes of conduct and codes of practicecommunication channels and reporting procedurescommunication of services offeredcomplaint and dispute resolution procedurescompliance with legislation, codes and workplace standardscontinuous improvement processes and standardsdefined resource parametersduty of careemployer and employee rights and responsibilitiesethical standardslegal policies and guidelinesOHS policies, procedures and programsorganisational mission statement, goals, objectives, plans, systems and processespolicies and procedures relating to the setting of fees and the negotiation and management of contractspolicies and procedures relating to own role, responsibilities and delegationprivacy and confidentiality policies and proceduresquality assurance and/or procedures manualsrecords and information management systems and processesstyle guides and other guides used to prepare documents. |
Interpersonal skills and communication techniques may include: | active listening to clarify and confirm understandingcontrol of tone of voice and body languageculturally aware/sensitive use of language and conceptsdemonstrating flexibility and a willingness to negotiatepresenting options and consequencesproviding constructive feedbackreflectionseeking feedback to confirm understanding of needssummarising and paraphrasing to check understandingusing effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures)using language that is:accurate, articulate and concisepositive, confident and cooperativeverbal or non-verbal. |
Legislative requirements may be outlined and reflected in: | relevant commonwealth, state and territory legislation that affects organisational operation:OHSbuildingenvironmentalequal employment opportunitytransportindustrial relationsanti-discrimination and diversityAustralian standardscodes of practicelocal government regulations and by-lawsprivacy legislationquality assurance and certification requirementstrade practices laws and guidelines. |
Client brief may include: | written instructions detailing requirements of the access consultantplans of the transport conveyance. |
Transport conveyance access arrangements may include: | access and egress pointskeys, passes and security clearancesOHS requirements, including PPEtiming of access. |
Relevant contact person may include: | identified contacttransport service providertransport service operatorsite supervisor. |
Transport conveyance access audit checklist may be developed in-house or purchased commercially and may include the following: | transport conveyances and boarding devices identification and data sheetminimum requirements summary sheets (spaces and special areas):passenger set-down zonesboarding devicesentrances to conveyancesaccessible paths of travel within conveyancesmanoeuvring areasallocated spacestoiletspublic address systemspecial features (e.g. signage, alarms and tactile ground surface indicators)technical requirement audit forms:passenger set-down zonesboarding devicesentrancesfare payment and ticket validation systemsrampsstairsliftsplatform liftsdoors and doorwaysaccess pathsmanoeuvring areasallocated spaces |
| toiletssignagetactile ground surface indicatorsalarmspublic address systemstransport conveyance access audit report form. |
Transport legislation may include: | Australian Design Rule 58 - ConveyancesAustralian standardsDDADDA Transport Standardlocal government transport regulationsstate and territory transport legislation. |
Appropriate person may include: | another member of the transport conveyance access audit teambusiness partner or colleaguestaff member. |