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Elements and Performance Criteria

  1. Respond to client inquiry.
  2. Establish client relationship.
  3. Prepare for the transport conveyance access audit.
  4. Conduct the transport conveyance access audit.
  5. Prepare the transport conveyance access audit report.
  6. Distribute and store the transport conveyance access audit report.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required knowledge and understanding include

appropriate personal protective equipment PPE

commonwealth state and territory antidiscrimination legislation and regulations

disability awareness

efficient and effective customer service

limitations of work role responsibility and professional abilities

occupational health and safety OHS legislation and procedures

organisational and professional procedures ethical practices and business standards

privacy legislation and confidentiality requirements

processes for recording data and administering records

relevant commonwealth state and territory transport legislation local government regulations and Australian standards

report writing

research methods

Required skills and attributes include

analytical skills to

interpret and apply legislative requirements pertaining to disability access

interpret the impacts of the full range of disabilities and the limitations that each disability places on the individuals ability to access the environment

interpret how the full range of environmental barriers impacts on people with disabilities who may have any of many impairments

evaluate the provision of access in relation to legislative requirements

application skills to

apply relevant codes of practice and other legislative requirements to work processes

apply and adhere to all OHS regulations policies and processes in the workplace

apply disability awareness to work processes

maintain knowledge of current codes standards regulations practices and industry updates

communication skills to

explain clearly information on issues relating to the provision of access

identify client needs

consult effectively with clients and colleagues

impart knowledge and ideas through oral written and visual means

interpersonal skills to

relate to people from a range of social cultural and ethnic backgrounds and with a range of physical and mental abilities

provide advice in a sensitive and appropriate manner

facilitate change for greater awareness of disability access

analyse own work practices and process outcomes critically

adapt to new workplace situations

literacy skills to

assess and use workplace information

interpret transport industry terminology and jargon

read and understand instructions concerning OHS and the use of equipment tools and PPE

read and record data

negotiation skills to

clarify client requirements

establish the contractual conditions with the client

establish the site access arrangements

numeracy skills to

undertake measurement tasks

perform calculations such as those necessary to determine the provision of access

organisational skills to

prepare and administer documentation

implement organisational policies and procedures

respond to customer service expectations

prepare contracts and meet contractual obligations

problemsolving skills to

develop appropriate strategies for addressing areas of access noncompliance

reportwriting skills to

prepare a transport conveyance access audit report to meet the contractual requirements of the client

prepare a transport conveyance access audit report that meets organisational requirements

research skills to

source information to assist in developing potential solutions to the provision of appropriate access

teamwork skills to

work effectively with other people

technical skills to

read and interpret plans

carry out measurements and calculations

select and prepare appropriate tools and equipment in readiness for use in a transport conveyance access audit

safely handle tools and equipment

technology skills to

apply information technology and computer skills to prepare working documentation and reports

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

recognising the needs and desires of people with disabilities to engage fully in all aspects of society and their right to do so

interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individuals ability to access the environment

interpreting accurately how the full range of environmental barriers impact on any of the impairments that people with disabilities might have

interpreting and applying antidiscrimination legislation for the provision of access

interpreting and applying transport legislation for the provision of access

reading and interpreting plans accurately

using measurement tools correctly and recording collected data accurately

preparing a transport conveyances audit report that complies with legislative requirements and fulfils contractual requirements

complying with OHS regulations applicable to workplace operations

applying organisational management policies and procedures including quality assurance requirements

Context of and specific resources for assessment

Resource implications for assessment include

a registered provider of assessment services

competency standards

assessment materials and tools

suitable assessment venueequipment

workplace documentation

candidate special requirements

cost and time considerations

Validity and sufficiency of evidence requires that

competency will need to be demonstrated over a period of time reflecting the scope of the role

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Client may include:

transport conveyance provider

transport conveyance operator

state and territory transport authorities

local government.

Transport conveyances are used to provide a public transport service and may include:

aircraft

buses and coaches

ferries

taxis

trains, trams, light rail, monorails and rack railways

any other rolling stock, vehicle or vessel classified as public transport.

Boarding device may include:

aerobridge

bus ramp

taxi ramp

taxi hoist

water craft gangway.

Organisational requirements may be outlined and reflected in:

access and equity policy, principles and practices

business and performance plans

client service policies, procedures and standards

codes of conduct and codes of practice

communication channels and reporting procedures

communication of services offered

complaint and dispute resolution procedures

compliance with legislation, codes and workplace standards

continuous improvement processes and standards

defined resource parameters

duty of care

employer and employee rights and responsibilities

ethical standards

legal policies and guidelines

OHS policies, procedures and programs

organisational mission statement, goals, objectives, plans, systems and processes

policies and procedures relating to the setting of fees and the negotiation and management of contracts

policies and procedures relating to own role, responsibilities and delegation

privacy and confidentiality policies and procedures

quality assurance and/or procedures manuals

records and information management systems and processes

style guides and other guides used to prepare documents.

Interpersonal skills and communication techniques may include:

active listening to clarify and confirm understanding

control of tone of voice and body language

culturally aware/sensitive use of language and concepts

demonstrating flexibility and a willingness to negotiate

presenting options and consequences

providing constructive feedback

reflection

seeking feedback to confirm understanding of needs

summarising and paraphrasing to check understanding

using effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures)

using language that is:

accurate, articulate and concise

positive, confident and cooperative

verbal or non-verbal.

Legislative requirements may be outlined and reflected in:

relevant commonwealth, state and territory legislation that affects organisational operation:

OHS

building

environmental

equal employment opportunity

transport

industrial relations

anti-discrimination and diversity

Australian standards

codes of practice

local government regulations and by-laws

privacy legislation

quality assurance and certification requirements

trade practices laws and guidelines.

Client brief may include:

written instructions detailing requirements of the access consultant

plans of the transport conveyance.

Transport conveyance access arrangements may include:

access and egress points

keys, passes and security clearances

OHS requirements, including PPE

timing of access.

Relevant contact person may include:

identified contact

transport service provider

transport service operator

site supervisor.

Transport conveyance access audit checklist may be developed in-house or purchased commercially and may include the following:

transport conveyances and boarding devices identification and data sheet

minimum requirements summary sheets (spaces and special areas):

passenger set-down zones

boarding devices

entrances to conveyances

accessible paths of travel within conveyances

manoeuvring areas

allocated spaces

toilets

public address system

special features (e.g. signage, alarms and tactile ground surface indicators)

technical requirement audit forms:

passenger set-down zones

boarding devices

entrances

fare payment and ticket validation systems

ramps

stairs

lifts

platform lifts

doors and doorways

access paths

manoeuvring areas

allocated spaces

toilets

signage

tactile ground surface indicators

alarms

public address systems

transport conveyance access audit report form.

Transport legislation may include:

Australian Design Rule 58 - Conveyances

Australian standards

DDA

DDA Transport Standard

local government transport regulations

state and territory transport legislation.

Appropriate person may include:

another member of the transport conveyance access audit team

business partner or colleague

staff member.