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Elements and Performance Criteria

  1. Identify risks in access consulting operation.
  2. Analyse risks in access consulting operation.
  3. Develop risk management plan for access consulting operation.
  4. Implement risk management plan for access consulting operation.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Risk assessment tools must include:

instruments that assess severity of identified hazards and rank them by severity

worksheets, checklists or matrix models

at least five of the following:

government and/or industry hazard or safety alerts

job and work system assessment

job hazard analysis

job safety analysis

manufacturer guidance information and manuals

review of work health and safety (WHS) records

safety and hazard audits

workplace inspection checklists.

Terms of reference must include:

agreed timeframes

client expectations

costs

limitations and exclusions

operational environment

roles and responsibilities

security and other clearances

scale of task or assessment, whether:

full-scale operation

limited to particular section or operation of organisation.

Relevant persons must include at least two of the following:

business partner

client

colleague

industry association

legal representative

supervisor.

Structured plan must use at least three of the following:

checklists

interview question sheets

spreadsheets, word-processing or other software

structured planning software

structured questionnaires

structured tables.

Assessment criteria must be based on a combination of at least three of the following:

organisational or client requirements

qualitative factors

quantitative or semi-quantitative factors

risk management standard AS/NZS ISO 31000 Risk management - Principles and guidelines.

Risk assessment findings must include at least three of the following:

information from approved data collection tools

graphical representations of data

suggestions for addressing risk

summary of assessment outcomes.

Consulting stakeholders must include:

presenting and discussing risk assessment findings in a suitable format

providing clear information on recommended workplace policies and procedures pertaining to health, safety and risk management.

Legislative and regulatory requirements must include those in:

commonwealth, state and territory legislation affecting organisational operation:

anti-discrimination

building

environmental

privacy

WHS

codes of practice

local government regulations and by-laws

quality assurance and certification requirements

standards, including AS/NZS ISO 31000

trade practices laws and guidelines.


Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also assess hazards, risks and work health and safety (WHS) requirements associated with one access consulting operation, and develop and implement a risk management plan in response.

The plan must identify and address the following areas of risk in the operation, which can relate to deliberate, natural or accidental acts or omissions:

loss of goodwill or reputation

loss of profits

loss, destruction or compromise of an asset

professional liability

public liability

WHS risk.

In developing the above plan, the person must:

access and research information from at least three of the following different sources:

government reports

reports commissioned by owner or manager

other reports and supporting documentation

key personnel

historical data

assess above risks and evaluate risk control measures

identify, interpret and apply required codes of practice and other legislative requirements to work processes

assign a low, medium or high rank to the likelihood of the identified risks occurring

identify and address limitations in identifying and assessing risks associated with:

job role and responsibilities

quality processes

own competency level

industry requirements

own understanding of risk identification processes

legal responsibilities

reflect legislative, regulatory, industry and association standards and procedures for access consulting, including:

legislative requirements in licensing, anti-discrimination and building access legislation

any tribunal and court precedents relevant to operation, organisation or risk assessment

industry standards, including AS/NZS ISO 31000 Risk management - Principles and guidelines

WHS standards

provide advice and clear information and instructions on workplace procedures relating to health, safety and risk management.


Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

policies, procedures and processes for developing and implementing a risk management plan, including:

procedures for identifying and assessing risks associated with access consulting operations

key features of risk assessment tools and their application in an access consulting context

risk management hierarchy of control

risk management policies and procedures

key requirements of:

legislative and regulatory requirements specified in the range of conditions

industry and association standards and procedures for access consulting specified in the performance evidence

product instructions and manufacturer specifications

procedures for responding to and monitoring risks associated with access consulting operations

organisational requirements for collecting and assessing information on actual and potential risks, including:

client service standards

code of conduct and code of ethics

procedures for developing and recording operation-specific risk management plan, including required content and format

client privacy, confidentiality and security requirements

communication channels and reporting procedures

complaint and dispute resolution procedures

procedures for researching and developing operation-specific plan content

procedures for writing, storing and maintaining risk management plan documentation

quality assurance requirements

records and information management systems and processes

limitations of own work role, responsibility and professional abilities with regard to above risk management plan.