The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client may include: | building owner and managerbuilding certifierprofessionalprovider of services to the public e.g. shoppublic utilitycommonwealth, state and territory, and local government department and agency. |
Organisational requirements may be outlined and reflected in: | access and equity policy, principles and practicesbusiness and performance plansclient service policies, procedures and standardscodes of conduct and codes of practicecommunication channels and reporting procedurescommunication of services offeredcomplaint and dispute resolution procedurescompliance with legislation, codes and workplace standardscontinuous improvement processes and standardsdefined resource parametersduty of careemployer and employee rights and responsibilitiesethical standardslegal policies and guidelinesOHS policies, procedures and programsorganisational mission statement, goals, objectives, plans, systems and processespolicies and procedures relating to the setting of fees and the negotiation and management of contractspolicies and procedures relating to own role, responsibilities and delegationprivacy and confidentiality policies and proceduresquality assurance and procedures manualsrecords and information management systems and processesstyle guides and other guides used to prepare documents. |
Interpersonal skills and communication techniques may include: | active listening to clarify and confirm understandingcontrol of tone of voice and body languageculturally aware/sensitive use of language and conceptsdemonstrating flexibility and a willingness to negotiatepresenting options and consequencesproviding constructive feedbackreflectionseeking feedback to confirm understanding of needssummarising and paraphrasing to check understandingusing effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures)using language that is:accurate, articulate and concisepositive, confident and cooperativeverbal or non-verbal. |
Legislative requirements may be outlined and reflected in: | relevant commonwealth, state and territory legislation that affects organisational operation:OHSbuildingenvironmentalequal employment opportunityindustrial relationsanti-discrimination and diversityAustralian standardscodes of practicelocal government regulations and by-lawsprivacy legislationquality assurance and certification requirementstrade practices laws and guidelines. |
Client brief will include: | written instructions detailing requirements of the access consultant. |
Access arrangements may include: | access and egress pointskeys, passes and security clearancesOHS requirements, including personal protective equipmenttiming of access. |
Relevant person may include: | identified contactowner and managersite supervisor. |
Customer profile data may include: | information on the range of potential customersthe changing nature of the potential customer basethe frequency of known use of services by customers with disabilities. |
Advice may: | be written or oralinclude referral to other experts or sources of information. |
Appropriate person may be: | another member of the access teambusiness partner or colleaguestaff member. |