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Elements and Performance Criteria

  1. Interpret and comply with legislative, financial and procedural requirements.
  2. Interpret and comply with ethical practices and codes of conduct.
  3. Interpret access consulting work role and responsibilities.
  4. Identify risks involved in working as an access consultant.
  5. Develop understanding of access industry employment requirements.
  6. Promote the provision of access for people with disabilities.
  7. Prepare a quotation for access consulting services.
  8. Complete standard contractual documentation.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Legislative, financial and procedural requirements must include consideration of:

commonwealth, state and territory legislation and regulations that affect organisational operation, including:

anti-discrimination

building access

environmental

equal employment opportunity

industrial relations

public health

taxation

WHS

common law applicable to access matter

trade practices laws and guidelines

consumer protection laws and guidelines

Australian standards

business or occupational licensing requirements

quality assurance and certification requirements

industry code of practice and code of ethics

privacy and confidentiality requirements and laws applying to owners, contractors and tenants

local government policies and regulations

freedom of information documents

tribunal and court precedents.

Relevant personsmust include at least two of the following:

business partners

supervisors

colleagues

clients

legal representatives

industry association representatives

consumers.

Specialist advicemust be sought from at least two of the following:

supervisors and colleagues

business partners

architects

owners and developers

builders

designers

solicitors

government officials

industry associations

WHS representatives.

Regulatory, industry and association standards must include:

industry codes of conduct and ethical practices

legislative and statutory requirements outlined in legislation, such as licensing, anti-discrimination and building access

tribunal and court precedents

industry standards

WHS standards.

Specific needsmust include at least one of the following:

beliefs and values

conventions of gender and sexuality

cultural stereotypes

dress

food and diet

religious and spiritual observances

social conventions

traditional practices and observations

verbal, non-verbal and written language.

Feedback must include:

formal and informal discussions, reviews and evaluations with:

existing and previous clients

peers, colleagues and managers

information provided by others involved in a professional capacity, both internal and external to the organisation.

Risks must be identified through one of the following methods:

regular formal and informal consultation or meetings with colleagues

regular housekeeping activities

ongoing training

audits or review of audit reports

inspections in area of responsibility

checking work area and/or equipment before and during work

review of WHS records.

Limitations must include consideration of:

complying with WHS requirements

industry requirements

job role and responsibilities

legal responsibilities

own competency level

own interpretation of legislation, regulations and procedures

own understanding of risk identification processes

quality processes.

Information collection processes must include at least two of the following:

documentation and reports

informally from business partners, supervisors or colleagues

quality assurance data

questionnaires

regular meetings.

Employment requirements must include as required:

competency standards relating to:

access consulting industry standards

other industry, cross-industry and enterprise standards

benchmarks relating to:

industry codes of conduct and ethics

statutory and legislative requirements for working in the access consulting sector.

People to be educated on access matters must include:

building and construction industry personnel, including:

building certifiers

building owners and managers

property developers

clients, their staff and contractors

community groups

government agencies

regulatory authorities

service groups.

Legislative requirements for the provision of access may include:

Australian standards

Building Code of Australia

commonwealth, state and territory anti-discrimination legislation and regulations

Disability Discrimination Act (DDA)

DDA Premises, Transport and Education Standards

state and territory building legislation.

Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also work effectively in an access consulting role for two different projects. For each project:

interpreting and verifying own role and responsibilities in project, demonstrating an understanding of and respect for individual differences when carrying out work tasks

identifying, interpreting and complying with legislative, financial and procedural requirements of the work operation, and confirming own understanding and application with relevant persons

completing standard documentation ensuring adherence to legislative and procedural requirements and maintaining information securely

identifying opportunities to promote the provision of access for people with disabilities and providing information and advice based on legislative requirements

identifying potential risks using a different information collection process in each project, and discussing recommendations on strategies to minimise the risks with relevant persons.

The above potential risks must relate to at least two of the following:

changes to regulations and legislation

client or staff dissatisfaction, such as a complaint

health and safety

physical, financial or human resources

project control and cash flow

suppliers and contractors

time constraints.

During each of the above projects, the person must:

comply with the organisational requirements specified in the knowledge evidence, and check own understanding and application with relevant persons

interpret access consulting work role and responsibilities

interpret and comply with ethical practices and codes of conduct

demonstrate understanding of access industry employment requirements

interpret the impact of the full range of disabilities and the limitations that each disability places on the individual’s access

interpret how the full range of environmental barriers impacts on people with a range of disabilities and impairments

use effective communication skills

use research skills to source information required for work operations

interpret and apply building legislative requirements relating to disability access

apply and adhere to work health and safety (WHS) requirements applicable to work operations

fulfil contractual obligations within designated timeframe.

In the course of the above projects, the person must:

accurately interpret and use industry employment and professional development guidelines and benchmarks

seek assistance from key industry and statutory organisations to demonstrate commitment to own continuous professional development, using at least one of the following methods:

formal or informal learning program on current issues for work or professional practice

work rotation to facilitate changing work priorities

involvement in community or industry activity

being coached, mentored or supervised in regard to a specific workplace task.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

key requirements of legislation, codes and Australian standards applicable to the specific area of work and relating to the provision of access for people with disabilities, including:

anti-discrimination legislation and regulations

Australian standards relating to accessibility

building legislation and codes

consumer protection and trade practices legislation

Disability Discrimination Act (DDA)

DDA Premises Standards

DDA Transport Standards

equal employment opportunity

disability awareness to inform work operations, including:

range of disabilities to be considered when undertaking work tasks

disability-specific physical barriers to access

disability-specific minimum legislative and regulatory requirements for enhancing accessibility

organisational requirements relating to working effectively as an access consultant, including:

access and equity policy, principles and practices

business and performance plans

client service policies, procedures and standards

code of conduct and code of ethics for access consultants

communication channels and reporting procedures

communication of services offered

complaint and dispute resolution procedures

compliance with legislation, codes and workplace standards

continuous improvement processes and standards

defined resource parameters

duty of care

employer and employee rights and responsibilities

legal policies and guidelines

organisational goals, objectives, plans, systems and processes for access consulting services provided

policies and procedures relating to the setting of fees and the negotiation and management of contracts

policies and procedures relating to own role, responsibilities and delegation

privacy and confidentiality policies and procedures

procedures for writing and storing workplace documentation

quality assurance and procedures manuals

records and information management systems and processes

style guides and other guides used to prepare documents

WHS policies, procedures and programs

principles of effective communication

procedures for sourcing and accessing documentation to meet the requirements of applicable standards, codes and legislation

limitations of own work role, responsibility and professional abilities.