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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Legislative, financial and procedural requirements may be outlined and reflected in:	relevant commonwealth, state and territory legislation and regulations that affect organisational operation including: anti-discrimination and diversity OHS building access environmental equal employment opportunity industrial relations public health taxation relevant common law trade practices laws and guidelines consumer protection laws and guidelines Australian standards business or occupational licensing requirements quality assurance and certification requirements relevant industry codes of practice and ethics privacy/confidentiality requirements and laws applying to owners, contractors and tenants relevant local government policies and regulations freedom of information documents tribunal and court precedents.
Clients may include:	building owners and managers building designers architects builders owners of transport conveyances managers of transport conveyances educational services providers organisations developing Disability Discrimination Act (DDA) Action Plans other access consultants.
Organisational requirements may be outlined and reflected in:	access and equity policy, principles and practices business and performance plans client service policies, procedures and standards codes of conduct and codes of practice communication channels and reporting procedures communication of services offered complaint and dispute resolution procedures compliance with legislation, codes and workplace standards continuous improvement processes and standards defined resource parameters duty of care employer and employee rights and responsibilities ethical standards legal policies and guidelines OHS policies, procedures and programs organisational mission statement, goals, objectives, plans, systems and processes policies and procedures relating to the setting of fees and the negotiation and management of contracts policies and procedures relating to own role, responsibilities and delegation privacy and confidentiality policies and procedures quality assurance and procedures manuals records and information management systems and processes style guides and other guides used to prepare documents.
Relevant persons may include:	business partners supervisors colleagues clients legal representatives industry association representatives consumers.
Specialist advice may be sought from:	supervisors and colleagues business partners architects owners and developers builders designers solicitors government officials industry associations OHS representatives.
Regulatory, industry and association standards and procedures may include:	industry codes of conduct and ethical practices legislative and statutory requirements outlined in relevant legislation (e.g. licensing, anti-discrimination and building access) tribunal and court precedents industry standards OHS standards.
Codes of ethics, practice and/or conduct may relate to:	maintaining confidentiality use of organisational property duty of care individual behaviour non-discriminatory practices misrepresentation of personal or business competencies or the nature of the services being offered clear communication regarding services offered and fee for services clear negotiation of fees.
Specific needs may relate to:	language (verbal, non-verbal and written) traditional practices and observations beliefs and values food and diet dress religious and spiritual observances social conventions cultural stereotypes conventions of gender and sexuality.
Feedback may include:	formal and informal discussions, reviews and evaluations with: existing and previous clients peers, colleagues and managers information provided by others involved in a professional capacity, both internal and external to the organisation.
Risks may relate to:	physical, financial or human resources competition client/staff dissatisfaction (e.g. complaints) health and safety project control and cash flow suppliers and contractors changes to regulations and legislation time constraints. And may be identified through: regular formal and informal consultation/meetings with colleagues regular housekeeping activities ongoing training audits and review of audit reports inspections in area of responsibility checking work area and/or equipment before and during work review of OHS records.
Limitations may relate to:	job role and responsibilities quality processes own competency level industry requirements own understanding of risk identification processes own interpretation of legislation, regulations and procedures complying with OHS requirements legal responsibilities.
Information collection processes may include:	questionnaires documentation and reports quality assurance data regular meetings comments from business partners, supervisors and colleagues.
Competency standards and other relevant benchmarks may relate to:	personal and technical knowledge, skills and attitudinal aspects (competencies) required to effectively and efficiently undertake the day-to-day tasks and duties of the work function and specifically: competency standards for the access consulting industry other relevant industry, cross-industry and enterprise competency standards other benchmarks such as industry codes of practice and ethics, and statutory and legislative requirements for working in the access consulting sector.
Professional development strategies may include:	formal and informal learning programs work rotation to facilitate changing work priorities using existing strengths to focus future career development involvement in community/industry activities coaching, mentoring and supervision updating and maintaining knowledge base on current issues for work/professional practice identifying and establishing new career paths.
People may include:	clients, their staff and contractors building owners and managers property developers service groups community groups government agencies building and construction industry personnel building certifiers regulatory authorities.
Legislative requirements for the provision of access may include:	Australian standards Building Code of Australia DDA DDA Premises, Transport and Education Standards commonwealth, state and territory anti-discrimination legislation and regulations state and territory building legislation.
Interpersonal skills and communication techniques may include:	active listening to clarify and confirm understanding control of tone of voice and body language culturally aware/sensitive use of language and concepts demonstrating flexibility and a willingness to negotiate presenting options and consequences providing constructive feedback reflection seeking feedback to confirm understanding of needs summarising and paraphrasing to check understanding using effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures) using language that is: accurate, articulate and concise positive, confident and cooperative verbal or non-verbal.
Capability includes:	personal competencies organisational competencies.
Standard documentation may include:	organisational, industry and other contracts building codes licences specifications plans and maps.
Business equipment/ technology may include:	computers email internet, extranet and intranet facsimile machines printers, photocopiers and scanners data storage devices software applications such as databases and word applications.

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CPPACC4022A - Work effectively as an access consultant

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement