1. Define the purpose, scope and nature of the research.
   • Details of the research purpose, scope, aims, expected outcomes and potential uses and benefits are clarified and agreed with the client in accordance with organisational requirements.
   • Details of available resources and the research timeframes are confirmed with the client.
   • The most suitable research methodology is identified according to the resources available.
   • Issues related to the appropriate use of research data are identified with the client and managed effectively in accordance with organisational requirements.
   • Details of evaluation mechanisms and procedures are clarified through consultation and negotiation with the client.
2. Search information sources.
   • Appropriate research methods are implemented and a sufficient number of relevant sources of information are investigated to ensure reliable conclusions.
   • Information is recorded accurately according to research protocols and current industry best practice and is easily retrievable in accordance with organisational requirements.
   • Collections and associated data resulting from research are recorded and stored appropriately in readiness for analysis in accordance with organisational requirements.
3. Analyse and interpret information.
   • Methods of data analysis appropriate for the nature and subject of the research and in accordance with research protocols and industry best practice are selected.
   • Analysis of research data is conducted to meet time, resource and quality constraints in accordance with organisational requirements.
   • Research findings, along with relevant sources and references, are recorded and documented thoroughly for use in the preparation of a report to the client.
   • Research findings and associated documentation are recorded and stored appropriately for future reference in accordance with confidentiality, legislative and organisational requirements.

This section describes the essential skills and knowledge and their level required for this unit

Required knowledge and understanding include

commonwealth state and territory antidiscrimination legislation and regulations

disability awareness

efficient and effective customer service

industry codes of practice and ethics

limitations of work role responsibility and professional abilities

managing research projects

organisational and professional procedures ethical practices and business standards

organisational requirements for documenting and presenting research findings and for storing and retrieving documentation

planning and setting research priorities

privacy legislation and confidentiality requirements

report writing for presenting research findings including referencing protocols

research methodology procedures and protocols

sources of information that may support the research effort eg relevant commonwealth state and territory legislation such as building legislation and codes and Australian and international standards and publications and other materialsresources on access issues produced by Australian or other governments international agencies and professional or academic bodies

techniques for analysing information collecting data and documenting findings

Required skills and attributes include

analytical skills to

analyse evaluate and apply legislative requirements pertaining to disability access

analyse and evaluate the impacts of the full range of disabilities and the limitations that each disability places on the individuals ability to access the environment

analyse and evaluate how environmental barriers impact on people with disabilities

analyse and evaluate the performance and outcomes of building innovations and alternative solutions

interpret non standard situations and analyse results to establish suitable methods for responding

application skills to

apply relevant codes of practice and other legislative requirements to research processes

apply disability awareness to research processes

maintain knowledge of current codes standards regulations practices and industry updates

use workplace equipment and communication methods

communication skills to

explain clearly research findings on issues relating to the provision of access and relevant legislation

consult effectively with clients and colleagues

impart knowledge and ideas through oral written and visual means

interpersonal skills to

relate to people from a range of social cultural and ethnic backgrounds and with a range of physical and mental abilities

consult and provide advice in a sensitive and appropriate manner

analyse own work practices and process outcomes critically

adapt to new workplace situations

literacy skills to

assess and use workplace information

locate and interpret legislation and other written documentation

search databases and catalogues

conduct webbased searches

organisational skills to

prepare and manage documentation

plan and set priorities

coordinate technical and human resource inputs to research activities

work within time and resource constraints

develop and implement organisational policies and procedures

meet client expectations

research and evaluation skills to

develop innovative solutions for the provision of access based on rigorous research processes

source analyse and evaluate legislative requirements for the provision of access

technical skills to

analyse information and document findings

reference store and retrieve data

recommend solutions to access issues based on the accurate interpretation of legislation standards publications and other materials and resources

technology skills to

apply information technology and computer skills to analyse data and prepare reports and other documents based on research findings

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.