Required skills

communication skills to interpret nonverbal communication such as facial signs indicating lack of understanding

initiative and enterprise skills to

apply knowledge of disabilities to access and use issues

conceptualise creative and practical access solutions

develop strategies for risk management

language and literacy skills to

exchange complex information with people from diverse backgrounds using relevant language and format such as

advice notes on interpretation of standards

expert opinion reports

technical reports

interpret complex legal and technical documents regarding accessibility for example

Australian and international standards

NCC

legislation

specifications

present information in a range of formal and informal settings

learning skills to

participate in debate on interpretation of compliance requirements

undertake appropriate professional development including maintaining own knowledge base

numeracy skills to test costeffectiveness of access and use solutions

planning and organising skills to

develop and manage business processes relating to the provision of advice

ensure completeness of compliance requirement analysis including organising diverse references

provide accurate and timely advice

problemsolving skills to

analyse and apply compliance requirements to develop buildable and costeffective solutions

negotiate persuade and resolve conflicts between parties involved in access and use issues and promote practical and costeffective access solutions

selfmanagement skills to

apply diplomacy professional judgement empathy and patience to build and manage client relationships

maintain task orientation and focus on complex access and use issues

technical skills to sketch design solutions

Required knowledge

access and use compliance requirements including but not restricted to

codes

guidelines

legislation

local authority policies

protocols

regulations

standards

accessibility requirements relating to equipment used by people with disabilities such as

assistance animals

audio frequency induction loops

braille and tactile signage

long white canes

TTY telephones

walking frames

wheelchairs

best practices in access and use including measures that exceed compliance requirements

building and construction industry processes roles and terminology

gaps and trends in interrelation of and conflict between compliance requirements

policy development legislative and regulatory frameworks relating to access to and use of the built environment

principles of access to and use of the built environment including

adaptable design

best practice solutions to access and use requirements

principles of risk management and strategies for the management of risk associated with giving compliance advice

requirements of people with different disabilities and the aids and solutions available to meet them such as

audio frequency induction loop systems to enhance communication for people with hearing impairment

passenger lifts for vertical access for people with mobility impairment

tactile ground surface indicators for vision orientation

scope of functions of the human body including

auditory and visual processing

cognitive functions

mobility

psychiatric conditions

types of disabilities and combinations of disabilities and related range of functional limitations including

auditory

cognitive

mobility

muscle wasting and weakness

psychiatric

vision

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

define scope of advice to be offered and develop risk management strategies

provide consultation and give advice on at least five different access and use issues according to agreed service levels

provide alternative solutions to access and use issues where relevant

provide detailed reports on access and use issues and proposed solutions

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context and is to comply with regulatory and Australian standards requirements

Resource implications for assessment include access to

documentation outlining access and use issues for five different types of issues

relevant legislation codes standards and guidelines

relevant specialists

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the CPP Property Services Training Package

satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

This unit could be assessed on its own or in combination with other units relevant to the job function

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Advice offered by access consultants may include:

Specialist fields may include:

Individuals and organisations may include:

Risk management may include:

Appropriate insurance may include:

Legislation, codes and standards may include: